Truist Great Falls Plz, Sterling

Even the ATM here will close soon. The biggest problem: Truist has the WORST customer service I have seen anywhere! Poor functionality at the website, LONG telephone hold times, and staff who cannot help customers navigate the merger nonsense. I am taking my accounts elsewhere.

Went into the GF branch today. The one teller was busy doing something and clearly wanted to finish whatever she was doing before helping me. I stood there in front of her for 6-7 minutes as she fiddled with papers, and with no idea how long i would have to wait. Finally, I just left.

The only person that I could say that actually does her job in this an amazing person and has people skills it's only the manager everyone else have horrible people skill no customer service doesn't take responsibility as a company when something goes wrong and unfortunately mainly are the tellers that give a horrible experience

I agree with past reviews. This is a horrible bank and I will not be banking at Truist any longer. I will be chaning my account to BoA.

This branch is a shining example of BB&T’s complete apathy towards their own customers. This bank and this branch in particular does not care about you, does not care to help you, and is just another cog in BB&T’s machine of customer dissatisfaction.