Truist Main St, North Myrtle Beach

Clean and prompt service from a very nice teller and customer specialist. My questions were answered. The bank has plenty of room for distancing. Very nice staff

Most unprofessional people ever at a bank. They truly do not have a clue as to what they are doing. Over $3000.00 hacked from hubby's account. Airline tickets bought on his account from Las Vegas, we are on the east coast, and they still haven't refunded all of his money. Almost $600 still missing and the poor girl don't have a clue as to how to get it straightened out.. How about some training for people before you put them in those type positions??!!

Horrible customer service. I called 2 days ago to speak to "my personal banker" ,still waiting for a return call. Having just gotten out of the hospital after Covid-19, and a dangerous heart condition. I asked my girlfriend to make a cash deposit into my account. I filled out a deposit slip with MY ACCOUNT and she went to the bank. They gave her such a hard time about depositing it, that , if she didn't have an account there, they would not have done the transaction. I called the bank and spoke to the employee involved, and I gave her a good piece of my mind. I asked her what is wrong with you people? She mentioned something about knowing where the cash is coming from? REALLY??? T he previous week my girlfriend deposited a good amount of cash and there were no questions. Not too mention, this bank holds my mortgage, I tried to re-fi when the rates were low- their mortgage officer never called me back like she said she would. GO ELSEWHERE. After writing this-I'm contacting my Attorney, and their corporate office.

I called ahead to speak with someone concerning past statements. No one returned my call, so I go there and I am waiting for my Relationship Banker. She walks out and does not even acknowledge that I am sitting there. Customer Service must be a thing of the past with this company.

The worse BBT I have ever dealt with. 20 PLUS YEARS and this is by far the worse BBT. Poor management, poor customer service and just an over lack of professionalism...negative zero stars 🌟

Was great as BB&T, but the changes with Trust make them profits over customer service. Find another bank.

The best customer service ever wow I experience Bad service at the other one on oak st and here was so much better..

Had to wait too long in line

Horrible wait times and over excessive fees

Sitting in this line for 30 minutes is crazy