Truist Cortez Rd, Bradenton

Im a longtime BBT/Truist customer with business, personal and use most services that they offer. Several times I have had the displeasure to deal with a lady that works the teller line named Michele. She is without a doubt the poorest excuse of an employee I have ever dealt with. I have always been polite and friendly. She constantly rolls her eyes when you ask for bills a certain way. God help you if you have a banking question, she huffs and puffs as if it going to kill her to answer the smallest of questions, even when answering she talks down to you. Its sad that the new bank allows this type of customer service.

This is honestly the worst branch I have visited. I dread having to come here. I need to plan my day around visiting this branch because it can take up to an hour just to make a withdrawal. Really wish they closed this branch down instead of the one on Manatee. I will revise my review once they actually hire some competent employees….

Two days in a row I have sat in line for an absorbanat amount of time, Friday it was over an hour, and today, Saturday 07/02/22, I find myself sitting here again for 45min. This bank has the worst service of any bank I have ever delt with. Find a new bank.

The absolutely worst service ive ever had at a bank amd i own several businesss. I started the account the same day with my mom different accounts a womam by the name of breanda opened both accounts for me and my mom, she messed up my moms SSN first. Then about 5 days in my account a several transactions later my bank card was locked. I called suntrust on cortz they said to come in, i also called customer service niether could figure out the problem. I happen to look at my bank card and she put my last name first and my first name last. I went to the bank to just be done with this bank close my accounts and just be done with them because if they messed up twice in a week on two seperte issuse's then thier is no need to find out what the next screw up will be. Our business has comculded. Well i go in provide my proper Identification card and SSN card Well they took copys and i said id like my little $343 left in this checking account and whatever was in my savings(Not much because i just started it there) and they proceeded to tell me that thier is nothing they can do right now and i camt have amy of my money when Brenda said on camera that she made the mistakes but thiers nothing she can do about it. So the bank will not give me my money from my saving or checking and they wont close my accounts and now ive been calling all morning the situation at the bank happened yesterday and now they are MOCKING me on tye phone i feel belittled amd bullied out of my money this is absolutely no way to treat someone and i feel helpess i dont know if i should call the police because they are stealing my money? Im not sure what to do but i would definitely stay clear from this bank.

Several days ago I called the SunTrust customer service to get a new debit card. I confirmed that my debit card was being sent to the correct address and I thought everything was good to go. I came in to SunTrust on Cortez to pull out some cash while I waited for the debit card to arrive. However, I found out that whoever took my call incorrectly put in my address despite my confirmation that it was correct. The bank tellers at this location immediately fixed the problem and overnighted my debit card to me and apologized for the inconvenience. I was surprised how quickly the problem was solved and the amazing customer service they provided!

What a terrible experience. Opened an account and the bank officer put my social security number incorrectly. As a result, I've been locked out of my online banking AND unable to access my own funds. Talk about miserable service. Now it's my responsibility to fix their mistake by going to get a SSC to bring them following THEIR blunder. Once I get this straightened out, I'll be sure to take my business elsewhere. What a horrendous experience. I'd advise staying away from here.

Worst customer service and attitude ever. Gonna wait 12 days when I'm lower in money and stack stuff so you take people in overdraft fees......and when you confront about it they hung on me several times. Closing bank account and getting new bank.....DON'T USE SUNTRUST/ TRUIST......CHEAPSKATES.

Worst place to bank. The teller Ashley is so rude. She gives out her personal number to customers that flirt with her. Also I ate at Applebee’s next door only to witness suntrust employee jeffree drink at the bar then walk back to suntrust for work. I’ll bank elsewhere.

Horrible customer service. Discourteous. Mishandle transactions on the regular!

We've been banking here for over 5 years. Everyone here is Wonderful and knowledgeable ! Unlike Bank of America