Truist Hillsmere Dr, Annapolis

I have a business account which was transferred from BB&T. Truist is the most Terrible bank I have ever dealt with. Every single time I try to do anything with this bank it's a problem. Every time trying to use online banking and every time trying to call. I cannot call customer service and speak to a representative without spending 5 minutes navigating menus that dont recognize your social security number or tax ID. When experiencing a problem and needing to speak with someone you can almost guarantee 90 plus minutes because you only have about a 1 in 3 chamce that someone will know whats happening. P.S. I cannot speak directly of the individuals inside of this branch Its the company and the unreliable technology they use. If you want to withdraw cash be careful. They dont hold very much money in their bank. They may not be able to fulfill your request. I have had an overwhelmingly poor experience every step of the way with this banks systems. Let Me Have BB&T Back!

Waited in line to speak with a manger for over 25 minutes and only had one person in front of me. The staff associate said she would have the manager call me before they closed and never did. The man who also assisted me when I first walked in kept offering me the same "solution" to a problem that couldn't be resolved by him. When I declined the third time he said only a manager could help me with the issue I had... Then why keep saying you could help me in the first place?! I'm never going back to this location unless it's to the ATM there.

If you are looking for a small business oriented bank, keep looking. BBT does not seem to understand the first thing about small business ownership, in spite of their marketing propaganda. Bank representatives are either unwilling or unable to help with anything. Update 2/25/18 - BB&Ts banking system has been down for three days now, due to a 'technical issue'. THREE. DAYS. No access to online banking or funds. You know, they've had these things called 'back up servers' on the market for a couple of years. But I guess they skimped so they could direct more resources towards their sterling customer service. Not much of a Bank, nor does it merit much Trust. You're better off keeping your money in your mattress. The bed bugs probably have a better personality as well.

I think the ATM is broken more than it works. Couple this with the ridiculous cash withdrawal restrictions, and poor customer service skills of the staff it's like they are trying to keep people's money hostage, so I'm moving my business elsewhere!

This is the bank with the worst ATMs, during the day ATMs work and sometimes they broke but during nights the ATMs don’t even have cash available, I was in this situation one night that I need it to get some cash, it’s was an emergency I went to 4 BB&T locations none of the AMTs had cash available or were not working it was horrible worst bank ever I think it’s time to get my coins out of this bank and move to another one.

Waited over an hour to see a banker with no one else in the lobby….

One time when I was on the bus on my way one from school, this dude came running out with 2 guards after him. He had something in both of his hands. If I had to guess, one was a gun and the other was a bag of money.

Best staff ever made everything simple clear and fast every time I visited

I have always been treated quickly