Truist Tilghman St, Allentown

Teller was very passive aggressive and rude! Unbeknownst to me that the branch closes at 5 and i walked in at 4:59, just to make a mortgage payment. The teller said the bank was closed but after I told her this was the soonest I was able to make it in she rolled her eyes like I was a complete inconvenience to her. I had spoken to this same teller over the phone hours prior to going to the branch, she did not inform that I could not make a mortgage payment with another bank card and can only be cash, this is my first home. I don't know these things . She didn't want to help me over the phone, just gave me a 1800 number hung up and didn't want to help me in person. She asked for someone elses help and was like, i know it's Monday right, all right in fron of me. I didnt say a word but wow!!! Please be kinder, it's easy! Also educating a customer in a polite manner avoids conflict and confusion. Do better!

Purchasing a new vehicle was never easier. I’m still a little blown away on how easy, professional and streamlined the process was for getting a new auto loan. Yube, the loan officer, was AMAZING. I expressed to her my concerns and needs and she was able deliver above and beyond what I expected. No question about it to get a five star review.

Be careful. If u leave a google review they will try n have u arrested n close ur account. No accountability for their mistakes. Total incompetence from top to bottom

Great service every time I visit the branch. Painless loan application.

TERRIBLE BANK, has IMPOSED a big MONTHLY FEE, after the takeover, BEWARE OF THIS AT THERE BANKS! $15.00+EACH MONTH! I would have given them NO STARS!