Truist Sw Broad St, Southern Pines

Last year, just after the pandemic hit and small businesses needed help to keep afloat, I asked BB&T for one of the gov't programs. I've been a loyal BB&T customer for over 25yrs, bought a car and financed with BB&T, bought a motorcycle, signed up for a HELOC for repairs on my house and of course, a savings and checking account. I've always ran my business through my checking account without any issues until the day I called and asked for help. I was told I couldn't get it because I didn't have a 'Business' account, even though I was running ALL of my money through my checking account. This was on a Friday morning. I even called the head office in Wilson to speak with someone above the pay grade of the local bank. I got the same message. So, I called First Bank and created a checking, savings, and a business account and hopped into my vehicle, drove to BB&T and told them I want a cashiers check for the money in my checking and savings accounts. I then went straight to First Bank to deposit. This was just before 5pm. The following Monday, the lady I spoke with on Friday called me that morning to tell me they changed their minds about the business programs and was offering help. TOO LATE! I already took my money out of your BANK! They wouldn't let me put it back into my account since earlier that morning, it was totally closed. Yeah, thank you for nothing the last 25+ years!! I may move my HELOC over to First Bank as well. By the way, First Bank people have been so nice!!

Mrs. LeMieux really helped us out with a banking matter. She was friendly, courteous, and completely professional. She stuck through some maddening technical issues until the matter was fully resolved. Highly commend her to anyone who appreciates old fashioned customer service. Well done and thank you, Mrs. LeMieux!

Getting ahold of my banker is about as easy as getting a root canal without any use of pain medication and pliers. They never answer, always on vacation, and are willing to lie 100% of the time. Worst bank I ever had

My review is to warn as many as possible about an active scam in our Community and also the role that BB&T played in us falling victim to such a scheme and how they refused to take responsibility for their actions… or lack there of. My Husband has been with BB&T for 22 years. He recently encountered a problem banking with BB&T when He was misinformed and became a victim of fraud. Now BB&T is only interested in protecting themselves instead of the financial wellbeing of “valued customers”. My Husband was recently contacted by an agency, inquiring if he was interested in a potential Project Manager position opening close to us. He was contacted for a phone interview and completed 3 out of 4 weeks of a training course that was required for employment of the company. He was told he was doing so well with the course that he was given a project to procure a few supplies for the new office that was opening, that he was to be employed at. A supposed $21,000 line of credit was opened for him, thru the company, in order to make supply the purchases. They wanted him to start right away so they made the suggestion of transferring money into his credit account with BB&T for him to start the purchasing project, while waiting for a company card. We thought this kind of an odd request, so he contacted the branch of BB&T he primarily banks with to see if this was even possible to do and also contacted BB&T's fraud protection to inquire that once the money was transferred in, if there was any way for the money to be taken back out? He received a resounding "no"! No ifs, ands, buts or howevers. With this reassurance, he authorized 2, $2,500 transfers onto his credit card, made the purchase of 2 Mac Books and 2 IPhones, covered the remainder of shipping of the items to the company's programmer, and the company then authorized a 3rd transfer of $1,159 to reimburse him for the cost, out of pocket. Again he called BB&T's fraud protection to confirm that the 3rd transfer had gone thru and everything was ok? The person he spoke with, on this call, immediately told him that she thought it was a scam. She told him that it was more than likely a fake account, that the individuals behind it floated the money into the account and used the time lapse to confirm the account and the transfers, to get what they wanted out of us and ultimately, with the account being fake, the transfers would be reversed back out. Indeed, this ended up being exactly what happened. Had we been informed, with the first call to fraud protection that this was a possibility, we probably would not have gone forward with the transfers or the purchases and would have reported this company immediately! Whether it was lack of knowledge or lack of motivation to do one's job to the fullest, we were left with a false sense of security and now our family is suffering the consequences. From that first phone call to the present, no one that we have contacted has agreed to help or even inquire if there is anything that can be done on BB&T's end to help rectify the situation. They even tried to pawn it off on Visa, since they are the merchant for the card! As far as BB&T is concerned... I authorized it, I made the purchases, it is MY fault, ENTIRELY. I am happy to take responsibility for my role in this but I feel that BB&T should take some responsibility as well! I had reservations about this, even though I was assured it was ok, and I went through with it anyway, THAT is on me. The Branch I primarily do my banking with and Fraud Protection didn't do their job. They didn't do everything they could to protect me from fraud, even when specifically asked, and in THAT, I feel that some responsibility should be taken by BB&T. I hope that this has been an eye opener for the people of this and surrounding communities on the dedication of scammers and how far they will take a situation just to get you. I also hope that it shows current and/or potential BB&T/Suntrust Customers the lack of commitment this Financial Institution has in protecting their “valued Customer’s” financial future.

The phone system is all messed up. Can’t wait to see how bad service will get with the SunTrust merger.

been trying for 3 days to reach the bank by phone. It is quite possibly the worst phone service ever any where!

Helpful and sweet staff. They have gone out of their way to help me figure things out about my account before.

Worst branch I’ve ever been to, of any bank.