Truist S John Young Pkwy, Orlando

Pros: one of the tellers saw that I was looking around and needed help and she waved at me to come to her at the window inside the bank. She asked if I needed help and when I explained my situation she was very helpful and quick. I was very happy with her customer service her name was Francis. Cons: No one was at the entrance greeting the customers, I felt lost when I entered as there was no one around. There were other customers sitting in a waiting area and I asked one customer if there is a sign in sheet and she said no, they just come around and ask who is next? I waited a few minutes and someone did come around and asked and when I answered he said ok you'll have to wait since there are other people with appointments. He did not seem personable or friendly. They need a sign in sheet so that everyone who doesn't have an appointment can be seen in a more organized manner

Bad customer service, waiting in the lobby for two hours, nobody even offered water. Nobody answers the phone at that branch and nobody returns a call back either. I dont understand why this bank running business.

Absolutely the WORST customer service I've ever experienced. Definitely switching banks.

Absolutely horrible bank. Would not recommend to anyone. Would not do an online international wire transfer. Take money out of this horrible bank.

Worst customer service, Had an appointment for opening a Business account last Friday at 4pm, arrived early but one of the signatories was arriving at 4:30, Amil said he couldn’t help because everyone had to be there at the same time (not true) and he had to leave at 5 and it would take 2 hours even though they made the appointment for 4p!! It took us two days to do this thanks to SunTrust lack of organization...

Today I had the worse experience. I understand that times are different these days, but policies need to be put into place to make sure that services can be rendered in a timely manner. As we speak, I've been sitting at the drive through for 50 minutes because 2 cars (one in each lane) were allowed to make multiple transactions. I have not moved! If individuals need to make multiple transactions, they need to make an appointment smh

I must say I am very disappointed with this branch their quality of customer service has gone down greatly I have been with them since 2001 when I moved here from New York to Florida and the customer service at this particular branch is definitely not the same also the branch at University off of Semoran they are awesome they have awesome customer service and they provide quick service I waited in the customer service line at the branch at hunters Creek for a half an hour and it will not move with no explanation as to what was going on I’m really disappointed at this branch and I would not recommend this branch to anyone family or friends all around. I ended up going across the street to chase where I have an account also and it only took about five minutes and I got my transaction done quickly . Which at this point I am thinking about moving my account completely over to Bank of America . If I could give a zero star I will definitely choose that.

Yennifer or jennifer whatever her name is. Terrible attitude. Dont like your job, then dont show up.

Worst bank I have ever had to deal with. There is never a quick in and out. Always at least a 20 minute wait. Was behind a car for 30 minutes today. Same excuse as always, "they had a lot of transactions". At least I see I'm not the only person that has issues with their poor time management.

I only did one star because you have to do one to post a review SunTrust whether it's this Branch or others is by far the worst bank ever we have a company account they fee us to death with tons and tons of fees for everything the most uncooperative unfriendly people I have ever met to be in the banking industry I personally bank with Wells Fargo and have never had a bad experience every SunTrust I go to whether it's the one on Michigan & Osceola or this one in Hunters Creek they seem like the most miserable people and they're just so grumpy to work there that it shows none are very friendly whatsoever and their jobs must be miserable because they act miserable they will never go out of their way to do anything including even put your cash in an envelope and they act like everything is just an inconvenience to them. I'm actually glad I have had these experiences with them on the business account that way I know to never put one single penny of mine into a SunTrust Bank even if they were the last bank to deal with. It is a shame that in this day and age customer service has gone to SunTrust to die. I actually feel bad for them I'm assuming the company itself is so miserable and horrible to work for that that is why all of the employees exude this with their customers. I cringe and having anxiety anytime I have to go to a SunTrust Bank to deal with them for a work-related matter and really wish our company would dump them and move to another financial institution.