Truist Burke Commons Rd, Burke

OK so the website says they’re open from 9 AM to 1 PM even though it says a.m. on Saturday but they actually close at noon on Saturday so everything is very confusing going from SunTrust to SunTrust BB&T to now Truist bank !? I just wish they could get their stuff together not to mention they found another way to make money on us charging seven dollars a month for a checking account if you don’t have $500 minimum balance or which is better I guess making 10 debit card purchases avoid the seven dollar per month charge

Had a lot of difficulty depositing a check for my mother yesterday. Apparently, during the transition to Truist they have to have an ID present for the account holder to access the account and make the deposit. Not sure why this was not addressed by email, text, or mail which would have saved me the inconvenience of going home to retrieve my mothers ID to complete the transaction as she has medical issues not allowing her to easily come to the bank with me. Staff has also seems to have changed and customer service not present. No apology for the lack of communication or inconvenience. Long time customer, very disappointed.

Don't use the ATM Machine for Withdrawal - I went to this machine and withdrew $600. One of the $20's was about 60% making about 40% not available. Suntrust would not change this bill... So I ended up with this $20 and still have it... Also they have changed the staff and now they are rude...

Cash deposit drawer locked up on me 12/24/2020 took the money no receipt or credit to account. Reported to SunTrust takes 10 days to get an answer. This was at the Burke branch on 12/24/2020 1600 hours.

Yes I also had issues with the ATM Machine giving out bad $20 and again SunTrust would not honor...

Unreal how ill equipped this branch is. Definitely a mistake opening an account here.

My favorite Suntrust location. The staff are very helpful and fast.