Truist S Washington St, Maryville

Another bank that has abandoned AMERICAN citizens to handle their customer service! Why in world are American customers buying from American companies routed to call centers outside of the country?! We've been given misinformation countless times by these agents that can't understand simple much less complicated account issues. It's not worth it and we're not buying or dealing with any company that doesn't staff native English speaking American customer service agents.

In 30 years of banking, I don't know if I've ever seen a bank screw things up worse than Truist. Open an account, fund it, then it gets frozen. They try to claim my old bank called them and reported it as fraudulent (not true, old bank confirmed they never made such a call and even provided a POP letter showing the funds had cleared 10 days earlier), and yet all of my accounts are still frozen. DO NOT DO BUSINESS WITH TRUIST That being said, Rachel (Branch Manager) and Cheri (Banker) were as helpful as they could be but this was beyond the scope of their roles and was 100% on the Fraud Department.

There are no choices! Your opinion will not matter! These people will be glad to argue with you while they are defending their absolute lack of care and service. I will never ever entertain a loan from Truist again. RUN!

I have been dealing with this branch for 17 years, alway professional, courteous, helpful and a genuine pleasure to work with.

I do my business and personal banking with BB&T. This is not the closet branch to my home, but always use this location for any semi complicate banking task. Becky, Kelly and Rachel have all been very helpful. I highly recommend these people for all of your local banking needs.

I went to this bank to cash a two-party check that was written to me for some work I did and they are awesome they are really friendly they're really great they are there to help they know what they're doing had a really great experience with them