Truist Village Pkwy, Highland Village

Kristie Schuetz and BB&T are amazing! If you're looking for a persona/commercial banker that actually cares about you as a person and sees more than just the dollars your business can bring, look no further than Kristie at BB&T. BB&T is a huge bank but somehow manages to maintain that small bank feeling. Not only do they know my name when I walk in, but while I'm there, it's common to witness the staff welcome several other patrons by their first name. This is the only big bank I've ever seen with this customer experience. Kristie will work hard to make sure your business runs smoothly from the banking side so that as a business owner you have fewer problems to worry about. And it doesn't matter if you're a business owner or just a "regular" person; Kristie and her staff greet, treat, and love every person the same. Keep up the great work. You truly make BB&T seem like the (B)est (Bank) in (T)exas (BB&T).!!

Kristie Schuetz is absolutely wonderful. She made getting a car loan from BB&T as easy as it could have possibly have been. It’s great knowing I have a professional on my side to help navigate through personal and business financing!

We opened a Heloc account which all went smooth. As we were closing discovered their system lacks the ability to make payments from other Fin. Inst was instructed to open a savings account which we could transfer funds to pay the heloc. Asked repeatedly about any extra fee's and was assured none. Low and behold when the statements arrived- we were being assessed a fee. When I called was basically called a liar. I want trust in a bank - regardless if it was stated or not - it clearly was not understood.

This is by far the worst bank with which I have ever dealt! Even in the midst of a global pandemic of a highly contagious, deadly virus, BB&T requires in-person contact for virtually every transaction. Because we needed to do several large transactions during this pandemic, we asked if we could send wires electronically. We were flatly told "No." We threatened to close our account and the woman on the phone said, "OK." Absolutely rude; the worst customer service I have ever experienced (and I am also a former customer of Capital One. I didn't think any bank could beat Capital One in terms of rudeness and inconvenience--I was wrong!). We discovered that one of our other banks could do electronic wires. We have decided to close our BB&T accounts and transfer the funds to that bank--of course, we have to come into the branch or send a notarized letter. Banking with BB&T feels like being transported back to the time of the horse and buggy. Any bank that doesn't realize it is the 21st century is clearly not forward thinking. Avoid the stress and rudeness--bank elsewhere!

I have banked w/ BB&T for 20 + years, mostly on the East coast. Highland Village is one of the best branches from friendliness, business dealings and overall professional service. I have only good things to say about BB&T. From personal to business to home loans they are competitive and quick. Don’t know where or what these people giving low marks come from.

I hate how this company treats people. It truly bothers me that if I write someone a check they get charged $8 to cash my checks. You shouldn’t charge someone to cash your check out of your institution. That’s why I closed all my accounts. NEVER BANK HERE! They don’t care about their clients or yours. Awful customer service and the tellers have complete apathy towards people.

Do not go to this location if y’all need to open a business account. Went there yesterday and had all my documents that I needed to open an account only for them to tell me that I couldn’t because I didn’t file with Secretary of State. Asked how to do that and the lady was telling me to go through this website called legal zoom not realizing it’s not SOS website and then proceed to sit there looking at her computer with no help at all. I later found out after calling the bank CS number that I CAN open a business account with the documents I have provided so I had to drive to a different location in order to do so. I never write reviews for anything but this was just super unprofessional. If your a specialist for a bank you should know how to do your job.

BB&T did a great job for me! Best rate I could find, answered all my questions and easy folks to do business with. Excellent customer service, would do business with them again.

If this was the last bank on earth I would keep my money under a rock. If you are told a wire transfer is sent, it won’t be. Anything that requires time or effort will not be completed. It does not matter the size of your account or your attitude, DO NOT deal with this branch.

Kristie Schuetz was great in helping me with my car loan. Friendly, attentive and a great rate. Super happy with the experience.