Truist Jonesboro Rd, Union City

It is a wonderful experience at this Bank, Crystal Is a Awesome person, She dose great 👍🏽! They all are friendly and Concerned. It's clean and Beautiful inside. Wonderful atmosphere!!!! ❤ Love doing Business Here.

The branch manager here is a complete 🍆. Super rude and talks over you. He doesn’t listen to understand, he pauses to reply. That was apparent to me when he kept asking me the same question over and over until I could literally tell through his body language he actually listened, and then he understood. If you were a Suntrust account holder I suggest you find another bank to bank with because Truist double charges you for balances already paid AND going into a branch is useless because the reply to all of your questions is “we don’t handle that here”. So basically the branch is just a walk-in ATM.

I would not recommend this location. Some of the staff are quite rude. If you call in to get answers be sure to call back and follow up to make sure the info you were just provided is accurate. A banker provided incorrect info and I drove to the location only to find out info provided was erroneous. No apology or remedy to situation just an oops. Sad that you have to go outside your community to bank and get good customer service.

Omg, I got through so quick, literally within minutes!!.. I was shooked. Inside the bank tho was clean and the rep was very polite.

Ghetto branch always having issues. Customer service doesn’t answer the phone Suntrust went downhill. My family and me plan to to try a new bank

Very unprofessional, constantly talking while there are customers waiting. NEVER have enough money for large withdrawals. Charles was a big help.

The bank manager is extremely helpful I love it here!!! And Mrs. Sherice is a pleasure as well!! I always find myself recommending this bank to everyone

Dealt with crystal Dixon to resolve an account, AMAZING! Very attentive, helpful, generous & communication was outstanding. Thank you so much for your kindness, and for being so professional!

(Nikeya Wheeler) is useless and doesn’t do her job properly per the customers needs. As a business client, I’m highly dissatisfied with her customer service and lack of relevant conversation to ensure that my transaction was done properly. Due to her talking unnecessarily and continuing to ask about the personal nature of my business, she processed my transactions incorrectly without fully understanding what I needed. Because a customer doesn’t feel like discussing personal business, is none of a tellers concerns. If you ask for something done, do it right and stop making dumb small talk about someone’s business that doesn’t concern you or the job that your are carrying out to assist a customer. Terrible experience. Won’t deal with her again and she shouldn’t be in customer service period. I wouldn’t hire her dealing with customers in the manner that she does. What an ignorant individual.

Horrible customer service! The woman laughed and joked about unrelated things while I sat down waiting. And said they couldn't cash a 7k check. If you are a whole bank and can't cash a small 7k check you need to shut down altogether immediately!