Truist Oregon Pike, Lancaster

Criminal they charge $8 dollars just to get your checks cashed even when they were written by a bb&t member. Do not give checks from this bank as gifts or your loved ones will be shorted.

I wanted to set up an account with BB&T, and I called about 25 minutes before they closed (on the weekend), asking if I can come in and do that yet. They said I could possibly. So I got there about 10 minutes before closing. They kindly helped me set up another account. It even went a later than what they were opened for. Their customer service went above and beyond to meet my need! Thanks for the the good service and for being willing to meet that need.

Absolute nightmare!! Do not do any business with this Branch. We are currently taking legal action against this branch and branch manager Chris ******. They/ he opened up unwarranted credit lines under our tax ID number. As a small family/ new business this almost wrecked us. I'm only posting so you dont go through what we are still going through! Happy Holidays.

Double checked the hours on their website before going there today (Thursday) to be sure they were open till 6pm. Got there at 5:45 so I was in great shape. Went to the door - locked. Sign on door says they close at 5pm on Thursday. Wouldn't you think that would be an important fact? Grr.

Very poor management! Inside, out of 4 windows only 1 teller at 5pm Friday night. Long line!! People were walking out. Now its Thurs 4pm and 1 window open and a long line. Terrible service!!!And 5 people in line when I left. Also, they charge $10 for a certified check. Is this what most banks do?

I'm generally happy with the service BB&T provides. In an era of internet banking, it is nice to have a local bank branch I can walk into and speak to a human.

BB&T SUCKS where's the "F**KING minus button at???? HSA funds transferred into account and showed available but couldn't pay doctor bill till 5 days later. Debit card used to make monthly car payments would not go through. Everyday purchases don't always show up for a couple of days, and if they do it only shows a $1.00 payment for a couple of days. When I talk my creditors they tell me it's BB&T's system. When I talk BB&T they tell me that it's not in their system. Then tell me this how come I didn't have any problems when it was SUSQUEHANNA BANK.....

They close a location at Oregon Pike and do not notify customers that are regular weekly users at this location. I will be transferring my accounts to another bank. This is an example of poor communication

The last 2 weeks has been a nightmare of over charges not crediting cash correctly and even a -190.00 "glitch" to my account closing my account this week and taking my business to a bank that doesn't rip you off

Friendly and helpful tellers. Rates can be better.