Truist US, Conway

BB&T used to be great, but trash now that Truist took over. The ATM is unreliable. Last week the entire bank was down & unable to make transactions. The app is terrible. I'll be moving to a new bank. I feel bad for the employees because they're very nice people.

Do NOT use this bank. i disagreed with a charge on my step-mothers account and the gal actually threatened to call the police. We are talking a very miner charge. unfortunately our accounts are tied up in a trust and I can't move them or I would. This bank is the worst for charges and customer servicer.

Stopped in there because I needed a 15 day payoff. They said it would take about 45 minutes to get it, so I gave them the fax number to send it to and they never sent it. Even face to face you can't get anything done at this bank. Poor customer service.

My husband and I have hand nothing but an amazing experience with the tellers and bankers at this branch. If you’re looking for a bank that has your best financial interests at heart this is the place to go. We have had the pleasure of working with a few bankers at this branch and each encounter has been above expectation. Joshua, Christian, Lacey, and Ksenia have all been so helpful and have taken a lot of time and effort to save us money and get on a better plan to reduce our debt!

On October 6th 2015 I brought our deposits to the bank and never received a deposit slip receipt. I tried going back to retrieve one and since I am only the manager of the business and not a signee on the account they would not reprint me one. The deposit, including checks added up to over $900. Our accountant was in contact with me early in November and let me know that the deposit was missing. I went back to the bank to find out what was going on and again they would not cooperate with me! We have still not had the issue resolved. Since then I have made sure to only provide them with one deposit at a time and make sure they enter everything in correctly. I had a deposit end of November in which the receipt did not include our checks. Fortunately they were able to resolve the issue for me at that time since I had not left the bank but if I hadn't caught it I am sure it would have wound up missing. If you value your money,take my advice and DO NOT BANK WITH BB&T! They are by far the worst bank I have ever dealt with. I've had issues with other locations as well but the location on Hwy 501 in Conway is by far the worst. BEWARE!

Not from the area but went in to make a deposit for a relative. Left Georgia before the banks opened. So I am welcomed by a very friendly voice. So I went to the one that spoke to me. Katelynn, hope I spelled her name right, took the deposit. Later, because I didn't understand the numbers, I went back. Katelynn again was the one I went to. She explained what I didn't understand. She was outstanding- if I lived in the area, I would bank here for her friendly upbeat service alone. Loved the service and attitude. Thank you Katelynn. :)

It was Ok. I found the service to be far from good. The employees that deal with deposits and transactions treat you as if they're leaders with you as their pawns. They can be very rude. They have also made mistakes on a few on my transactions in the past. On the other hand, the ones that handle account creation and insurance are very kind and respectful. They've earned a below average grade from me personally.

Maybe it's just me, but all personal from bbt are awesome very helpful talking about ccu branch (501)

I will only bank at this location best customer service