Truist Mt Vernon Ave, Alexandria

This place is TERRIBLE ! I understand COVID has change a lot of new order. But , they kept my mother and I in the drive through for hours until they closed just to tell us they couldn’t help us. They locked my deceased grandfathers accs and told us they don’t know how it happen and that they could not unlock it. We’ve been dealing with THIS branch since April 14th , 2020. And we keep getting the run around .. this bank clearly steps over there boundaries when it comes to pay out to the executor of the will. Also , the lady named Katy is TERRIBLE , she doesn’t know her job well and she keeps giving us WRONG information. DO NOT GO TO THIS BANK ! The people there are unprofessional and senseless when it comes to simple task.

Such a pain in the butt! When opening my account the banker put down the current date (the day I went in) as my date of birth and I couldn't access anything online or over the phone. I had to go back into the branch. And when I did they didn't have the signature card that I signed so it made it even harder to identify myself! Filed out a new signature card... went back months later to do a wire transfer and they still don't have a signature card! Closing my account immediately!

i've had very good experiences at this branch office, so i don't know how to distinguish my visits from those who felt so cheated. the branch manager, william, has gone way out of his way to assist me. his interactions with other customers, all of whom seemed to recognize & greet him warmly, were impressively professional. the only reason i withheld the fifth star is because some of the tellers are way too friendly & chatty & that's not my way. i'm sure most others appreciate it.

They were fabulous. Helped me get a much better interest rate.