Truist Coastal Hwy, Ocean City

Awful, I needed a officer of the bank to write me a letter detailing my account balance and average. They told me they couldn’t do it and refused. I called customer service and they informed the branches are supposed to do this for customers. I called the Berlin branch and they refused as well. As soon as I called the Salisbury branch they told me they could do it no problem.

Voice messaging sucks. When prompted to enter acct.#, it cuts you off and cycles back to re enter your SS# last four digits. Finally got an agent, and it was faint. When I asked her if she could turn her volume up some, she said to callback, and hung up. This after a 20 minute wait to speak to them. Will NEVER use them again!

I had a great experience at the Truist bank. Everyone was very friendly and professional. Thank you.

No way to call branch? Recorded message saying they are helping other customers. Cannot hold or leave a message.

Great Service at the drive thru Ladies are top shelf very helpful

Bring back the old staff. New people are clueless.

The ATM machines here SUCKS! I tried to deposit my bills and it keeps returning my money no matter how many times I TRY!!! One time, I deposited some amount and it said "could not deposit due to some errors" and didn't even returned my money but gave a receipt instead asking to collect it from the bank next day!!! The POOREST banking service I have ever seen in the ENTIRE WORLD!!