Truist Shillington Rd, Sinking Spring

I worked with Rob Sanchez at the Sinking Spring branch to exchange currency for a trip. He took the time to get the best deal for me, assisted me with another matter and made the effort to call me when my euros arrived! Went above and beyond to service a customer:)

Gloria, Anna and everyone at the Sinking Spring branch are the best people to go to for banking. They are friendly, knowledgeable and just nice people to know. I will never forget 5 years ago when Gloria helped me with a home purchase at the last minute and saved the deal! Any banking you need from simple checking accounts to Home Equity loans and more go see Gloria in Sinking Spring. Honestly and integrity mean everything and they have it.

Worst bank you could have money in half of these people can’t even do their job. Tompkins Vist Bank is a million times better

ATM lane should be different then a teller drive through lane!

Avoid this branch, It is not even worthy of 1 star but there's no 0 or negative stars. About 3-4 yrs. ago I had to put my sister into a nursing home in which case I needed a years worth of bank statements. So I had to go through the ordeal of getting a notary republic that would go to the nursing home- it was not possible to move my sister by car, as well as get two witness' that were not family to meet us at the same time. All done to establish a power of attorney. After I had the POA I took it to my sisters’ bank BB&T @3000 Shillington Rd, Sinking Spring, PA 19608) which was recently taken over by BB&T. When I told the bank manager what I needed I also showed her my POA which she looked at and said she did not like the wording of the POA and would not help me and said I needed to redo the POA with the proper wording. So, I went through the process all over again instructing the notary about the wording. So, after I had the second POA I went back to BB&T and tried again to get the bank statements. Again, the bank manager did not like the wording and would NOT help me. Because of the impasse the accounting person at the nursing home drafted a letter and had my sister sign it and she faxed it to the bank (the main office) and that was how we finally got the statements. Well fast forward 4 yrs. And because of new personnel at the nursing home I was asked to do this again to get the bank statements. So, I picked out a different branch BB&T further away (this branch in Kenhurst). So, I explained all this story to the person at this branch and she was like an angel! She was so helpful. She looked up my sisters account and saw a number for the nursing home and so she asked if my sister could talk and understand what was needed which she could and so she called her, asked her for permission to print the documents which she gave her permission to do so and in less than 5 minutes I had what I needed and was leaving. Now I know having the nursing home phone number on my sisters account did help but my point here is the branch at 3000 Shillington Rd,, DID NOT EVEN TRY TO HELP EVEN AFTER MY HAVING GONE THROUGH THE EFFORT OF GETTING A SECOND POA!

Please stay away from doing any business at this branch. There’s a reason why there new slogan is “Bb&t, banking made Difficult”

Horrible bb&t was always a pleasure but truist took over n total rip off ...def run n join a differant bank b4 they screw ur account

Poor poor poor. They don’t tell you about overdraft money will not come out of your savings especially the bank on 5th st in reading Jessenia Guzman just told me that she spoke with her manager and said it’s not a banking error it’s your fault for not telling me about opting in then takes days to respond now I’m -344$ in my checking

This web site says it all. No business.hours. invalid telephone number.... on site, the tellers are friendly and more efficient than they were two years ago. Why cannot this office get its act together?

Terrible service. I came to deposit money and I asked to have my balance and she replied saying how she didn't know me even although I was depositing money!! Her attitude remained the same ; snarky.