Truist N University Dr, Coral Springs

I have been banking at this particular branch office since 1996. I have seen over 22 years of changes but even with new staff and managers, over the years, they will always try to go out of their way to help their customers. Some of the staff were actually there when we first opened our account. Longevity in employees is always a good sign. Special thanks to Johanne, Beatrice and Carlos !

Even with the craziness of this pandemic, they were able to accommodate me and my son who needed to get things in order before he left for college. The staff was very friendly and helpful, especially Joy. This is a very good bank with low fees and they do bend over backwards for their customers.

WHY NOT TO CHOOSE BB&T BANK 1. THEY HOLD YOUR CHECKS. Yes, even checks from the same people from the same banks. Deposit it on a Friday, your check will not clear until Tuesday and you will receive a notice of it clearing on a Wednesday. 2. FEES - They will charge you overdraft fees large ones. 3. NO FORGIVENESS - Most banks that I have worked with and credit accounts will offer a forgiveness and waive a fee. Not these guys. Even if you visit their branch. 4. LACK OF CUSTOMER SERVICE - They simply do not care about their customers. If they did they would work to help keep a customer from leaving. Major lack in caring is what I experienced. 5. THIS IS A PREDATORY BANK... HAD I READ THE REVIEWS BEFORE I OPENED UP MY ACCOUNT I WOULD HAVE KNOWN WHAT TO EXPECT!!!

I have a line of credit. I couldn't pay the $5 balance from online or the app, it wouldn't allow me. It stated a $0 balance when I'm on the payment screen, so its a faulty app and website. I called the loan officer at the branch to discuss what's going on and dispute the charges. She wasn't even sure what the fees were for saying it could be just for having the loan open. She told me to call customer service. The notice I received said to call my branch. Customer service said I needed to talk to my loan officer. So I call the loan officer back and she said she would look into and call me back. She never did. At this point its not even worth disputing even though its their systems fault so I'm just paying it off. Also I'm paying a $10 collection charge on a $5 balance for a loan.

Very friendly staff and they have an active drive thru.

Omg the teller her name cheryl kausant she is the worse she have problem for everything you give her deposits problem you give check out cash her attitude top of the line i think she work free overthere free advice stay away from her when you go that branch rest of the stuff are super

I’ll ay it here for this one too: BB&T is literally headache after headache. Countless issues after using them for 5 years. Anything from holding my normal payroll for 2 weeks when it should go through instant, absolutely bending you over backwards on “overdraft” fees even when your account isn’t overdrafted. BB&T is by far the worst bank i’ve had the displeasure knowing about. Go to chase or TD or wells fargo. Let this old bank die out already people !

Staff was rude! Wouldn't let me close a safe deposit box without paying 25 dollars for someone else's lost key. What kind of financial institution only accepts cash? Vending machines take credit cards!

Very professional and very friendly staff. We have been banking there for several years now. Very happy would never go anywhere else.

Worst bank ever ATM machine is never working specially now with a virus never working try all the time never working they told me they gonna get a new one never working horrible horrible horrible I'm changing bank soon you should never come here