Truist Main St, Laurel

I have has previous business bank accounts at other well known banks but decided to give bb&t a chance since they are just a few doors down from my office. While they have many of the same positives and negitives as some of the larger chains, I caution anyone looking to open a business account to go elsewhere. This is long, but worth the read. Allow me to explain: 1. Online banking bait & switch Most of the other banks I've crossed will show your pending transactions in your online account, they will also show your balance +/- the pending items. (For example, if your balance is $100, and you have a -$25 transaction most banks will show an available balance of $75. Not BB&T. They do not calculate your pending transactions. This can be problematic if, like me you often have multiple transactions +/- moving through your account. The reason I call this a bait and switch is because more than once a month, they will clear the -$ transaction before 6am and hold my credit, charging me overage fees only to have my deposit clear after 8am. How this can be legal, I have no idea. To date I have been charged nearly $650 in fees for this alone. 2. Their customer service is terrible On multiple occasions, like the problem listed above; they explain that they have the right to refund up to 2 overdraft fees a year (common at most banks as a courtesy) yet, they won't do it. Literally, they flat out said they just won't. 3. Pesky check verification Each pay period I issue an average of 40 checks from my account. (Each with the proper signature on trusted checks with verification and watermarking) The first week I issued payroll, I received at least 15 verification phone calls. It wasnt enough that they needed to know that I wrote the check they wanted me to verify the total and the check number. Imagine being at the grocery store on a Saturday morning with a bank teller explaining that they won't issue the employee their earned wages unless you can provide that information. Insanity. When I called the mananger and explain how ridiculous this was, he offered an additional service "at a low, low cost!" That would keep the employees information in their system to avoid this issue. I politely explained there was no way I would pay them extra to cash checks I had in fact written. He later came up with a work around, now my hr person has to email a list of each employee, check number and total to the manager each week and my employees are only allowed to cash them directly at the local branch. Inconvenient, annoying and ridiculous. 4. Random check holds Understandably, when I first opened my account with bb&t they held any check I received for 2 weeks. Now Ive been banking with them for nearly 3 months and they decide at random how long and what amount they will hold. Literally. Last week I deposited nearly $4,000 in checks that cleared immediately. Today, I deposited $2,500 and was told "$100 is available now, $100 will be available tomorrow and the rest will be available next week." When I inquired about the hold the teller condescendingly replied "well, the system wants to hold it for 7 days but as a courtesy I over rode it to only hold for 2. Your welcome." Literally, that was the explanation. 5. Local tellers are rude. I don't think its fair to rate the tellers nationally since I can only speak for the tellers at my local branches but overall they have some of the worst customer service attitudes. They roll their eyes, the one I interacted with today sucked her teeth at me and they are dismissive. They play on their phones while you wait and don't explain anything throughly. Unfortunately this seems to be the case at the 4 different branches in Maryland that I've walked into. Overall, I'd leave this bank immediately except that I just transferred to this bank and have nearly $1,000 worth of checks that I just ordered. As soon as my stock gets low, I'm absolutely getting out of their clutches. Honestly, each bank has their draw backs but I have never worked with a bank this terrible ever. Run, take your money anywhere else.

I've been working with Matthew Towe for a couple years with my business accounts and he is very professional and very accommodating. It's no wonder he's being promoted. Thanks for everything Matthew, and God speed!

You shouldn’t be charging people to cash checks if they’re your checks, very fraudulent banking practices

Takes advantage of customers with their overdaft policies

The service persons were knowledgeableand kind.