Truist Pleasant Hill Rd, Duluth

I had the same issue as everyone else waiting at the bank today. Debit card wasn't working. You would think the employees would think "hey a lot of our customers are having the same issue and we can't resolve it. We should tell them to leave." Instead they called fraud prevention over and over again for each customer and waited??? Fraud prevention didn't answer any of their calls so they wasted my time and everyone who waited.

The manager Zachary Zulock is amazing. He has such a refreshing attitude, and makes all my visits easy. I work at GameStop and he helps me all the time!

I love to come to this branch. I really recommend coming to this branch especially the manager Tonya. She is always so helpful with a good attitude and patient. No matter how busy is she always comes out with a smile and does her job very well. Also the teller Maria helps so much. 100% recommend here.

No greeting upon entering the establishment. Three employees were busy talking amongst themselves in a corner having a conversation that could have been saved for the break room. Definitely could have used that time to assist customers and acknowledge customers walking in. Always inconsistent and poor service at this location.

Sooo slow, long lines, people who come to this suntrust must have like 7 transactions. The wait is absurd, drive thru or inside. Suntrust in general has the worst customer service and they are always behind in technology

I do not recommend SunTrust Bank in Duluth. My husband and I talked to a banker Tonya Wade, she was very impatient and unprofessional. She is not listening to her customers, also showing her frustration and stress toward her customers. Tonya was not fully understanding the issue that I faced well then she started showing her frustration. While we were talking to her, Tonya suddenly threw her pair of glasses and made us feel very uncomfortable. Her unprofessional and aggressive behaviors need to be addressed to HR and SunTrust customer service.

I am only giving 1 star out of the customer service from the banker I spoke with in person, but the institution itself is a joke! Do NOT bank with Suntrust! I was a customer and someone got ahold of my daughter’s banking info and made up fraudulent checks and somehow managed to deposit them AND cash them into our joint account. I submitted proof that this was a fraudulent act and submitted police reports and verified handwriting discrepancies and all. They did nothing. They didn’t even go so far as to check atm cameras. They took my hard earned money and closed my account. But it gets better.... Recently I was a victim of residential fraud and my new bank was able to determine that the wire transactions I sent were going to a Suntrust account holder. I filed a police report and my bank contacted them. I even went as far to go to a branch and show my police report and they were able to see the account holder’s info and yet still did nothing. This bank is only interested in taking and keeping your money no matter what expense it greatly costs you. You have a plethora of other banks to choose from-don’t be like me. Choose wisely.

Had a very long line today at the drive thru. I wondered why and called the branch. The manager said: “if there is a long line, then it is a long line.” Ok?! Why? “Because we only have 1 teller working!” Then why the hell you’re not helping her??? Hire some more! Do something. How slow can this teller be? Helping 1 customer for more than 30 mins? Bank teller, not story teller. Very frustrated with this incident!

Horrible horrible horrible horrible customer service from the teller. No accommodations no empathy no care no nothing to their customers during this hard time of Covid pandemic. This branch on pleasant hill road cross from Gwinnett Mall in Duluth Georgia is horrible. Would not give us a withdraw slip after we waited for 30 minutes in line at drive thru. Teller was very rude, took long time and then acted rude again. My entire family bank with Suntrust and look like they will lose all of our business because of this one horrible employee. I pray their branch manager Or Regional leader will realize this and correct it before they become well-known for their horrible customer service. A terrible bad mark on Suntrust. What a shame

Not only is SunTrust the worst bank you could work with right now, but the people at this location are pathetically slow and absolutely love saying there's nothing they can do for you so that they can stay sitting on their butts. SunTrust has the technology to email you about an overdraft fee for a transaction that doesn't even show on your statement but they don't have a system to warn you before an overdraft hit. Over $3000 moved through my account this month and I was still charged a maintenance fee. Then in the same month I just had an overdraft of .04 cents and they still are robbing me of $36 fee. These people are evil, bottom feeding pirates that give you no method of recourse.