Truist Knightdale Blvd, Knightdale

They charge an $8.00 fee to cash a check if you do not bank there then they will give you a receipt for the full amount but not supply a receipt for the fee. Ask for a receipt for the fee and see what you got. I was told I could pay the fee or not cash the check. Outright strong arm tactics and they seem to know it is not right or my would the system not generate a receipt for the $8.00 fee? Just terrible.

I'll agree with others who have complained about slow service. This is the worst bank branch I've ever dealt with in terms of how long it takes to be served. Something needs to change or I will have to move my accounts. Drive up or in person makes no difference. They are both super slow

I think vast majority of negative reviews speak for themselves. One bad apple (bank teller) can ruin a customer’s experience . Train your tellers to speak to your customers with kindness and respect.

I’ve been with BB&T for 6 years and it was an awesome place to bank! They change to Truist an I have had nothing but bounce fees an issues with my accounts! They may fix some issues they create but it is time consuming an irritating! DO Not bank here! I’m closing my accounts!!!

ATMs never work. Arrived at the ATM at 5:30pm and it wasn’t working. I guess no one cares about checking to see if the ATM is working before they leave for the day. It’s happened at least 4 times in the last 2 months. Long wait times when you call. Huge headache dealing with this bank!

The worst teller (to) customer ratio. Standing inside for service exceeded 45 mins due to only (1) teller available to serve a full line of customers. Absolutely horrible banking experience since Triust took over BBT.

I believe the value in a bank starts with the employees that work at the branch you bank with. John Thomas and his staff are very knowledgeable and work with their clients to save them money on their loan products and find the right accounts for the savings products. Reach out to John for a review of your banking needs!

The ATM here never works. If you need to make a deposit or withdraw cash, then you should drive to Zebulon or Clayton where their machines actually work. Maybe when they change to Truist, we'll get an ATM that allows for deposits and withdrawals.

This Bank has changed for worse with the change of the Bank. Senior's are not honored. I have been with this Bank for 30 or more years. I had an overdraft due to an oversight and because it was 7 days they charged me the the overdraft, this was understood but another extra fee was ridiculous.

I chose BB&T for a business checking account and I'm glad I did. They've been nothing but extremely helpful to me, especially during this pandemic when you can't go inside. Vanessa is amazing. Everything has gone smoothly and whenever I have questions, Vanessa has the answers or knows where to go to find them in a timely fashion! Excited to do business with them! Customer Service matters!