Truist Purcellville Gateway Dr, Purcellville

Everyone is always so friendly and helpful. I failed at the self service ATM today for a deposit so I went inside. Abe assisted me with no judgement about the ATM! I appreciate it. Thanks for the pleasant banking experience. Nice atmosphere, other Truist employees were friendly and also greeted me. New to the area so happy to have a nice bank to go to.

I wish I could give a 0 star rating! I went in to the bank to get a simple money order and the bank teller (Linda Leon) asked me if I spoke Spanish looking at me while mouthing something to her fellow teller who was on the opposite side of the desk! I was speaking to her in good English and she asks this! I replied "I am speaking to you in English and I'd like you to speak to me in English as well!" I speak four languages and she probably can not even speak in two! Its not okay to treat someone like this lady, specially when you're at a people facing job on a daily basis. A totally unnecessary comment made by her by the way I look and my skin color! I guess Truist lost a customer for good! Terrible experience, never returning.

The branch manager, Chris, is unhelpful and rude. They seem to have no problem letting people stand in line for over 30 minutes just to make a simple deposit.

I've been to this branch a couple times, and not only has the service been very slow, but the tellers don't seem to know their processes very well. I'm hoping as time goes on they will be trained better, but in the meantime I will go to another branch if I can.

So thrilled to have a full-service SunTrust branch right here in western Loudoun! And not only are they incredibly focused on customer service, they have some great loan programs and even offer a conference room for local businesses and nonprofits to meet – fantastic!

The banker actually knows what hes doing