Truist Church St, Lagrange

Banking experience has become absolutely terrible. No drive thru tellers to serve you. And usually a line inside backed up to the dooed

Never used this bank before in my life ! I keep receiving mail as if I have an account ! I’ve called all the truist bank around the world and nobody answers the phone !!! But your open till 5 and nobody is answering !!! That’s about the worst customer service ever ! Why am I receiving mail from a bank I have no idea about

I came on 10/13, and specifically asked for a 1099. The teller tried to 'educate' me a 1099 is what I only get from my employer as a contractor. I am a contractor, so yes I receive a 1099 form, but I am not an employee. Being that I specifically came to the bank and asked for a 1099, I assumed the teller knew I was referring to a 1099-INT form, from interest received. Her co-worker stated she would help me. I could have argued my case, but what would be the point with someone who works at a bank and doesn't know they distribute 1099 forms for interest paid to an account. I guess knowledgeable employees are hard to find.

So, I was refused service unless I bent the knee and forfeited my rights to wear a silly mask AFTER informing the staff I was fully vaccinated as well as state government and CDC has relaxed the mask and social distancing mandates. I contacted corporate and was advised "we get our policy from federal and state government as well as cdc". I informed this employee the state of Georgia as well as well as CDC has relaxed the mask mandate". I was still refused service.

Stay away!!! With the "Truist" consolidation you get the worst of both! IMPOSSIBLE to get any banking done at the BBT branch and Suntrust "Can't help"

You think they would tell you that you have to have an account with them in order to get a notarized paper! They need to do better in helping customers

Worst bank I have ever dealt with. Closed for no reason, corporate office doesn’t even know why. Yet they hold your money and you have access to it unless it’s within their amounts.

I'm not sure if it's just the people at this location, or the company overall, but there's always some kind of issue everytime I want to get something done, causing this bank to become unreliable, and un-trustworthy.

Horrible bank. Customer service is Sub Par to say the least. Did not update my account balance after a check deposit for 2 days🙄. Will not be using this bank anymore!

Slow customer service at times, and always charging over draft fees for things that you dont know about coming from your account.