Truist N 3rd St, Wilmington

I never knew a bank would legally be allowed to operate like they do.

Bad services. I paid off 2 weeks ago. I havent received my paid-off statement

This bank is the most sorry operation I have ever had to be a part of. Went with them for a mortgage and they wait until 3 days until the agreed closing date to require obscene amounts of unrelated information (with no explanation as to why they are requiring these things) to their underwriting department only to cause delays in the approval processes and push the closing back even further leaving me with nowhere to go until this loan approves. Communication has been beyond horrible and the timing has been horrendous. Every time I ask for an explanation it's the same "we are busy" as if I give a flying rat's behind that you're busy. Sorry excuse to not do your job. Will NEVER work with BB&T or Truist ever again.

Years ago I switched my business and personal banking over to BB&T and have never looked back. Owning a small business and the needs that come along with it, BB&T has always delivered. I have built a long lasting relationship with my bankers, Ryan Raybould & John Gardner. Recently I refinanced my home and Joanna Stuckey knocked it out of the park with fantastic updates and got me to closing early. Nice Job & Thank You!

Switched banks and glad I did.. Everything has been smooth and reliable.

Bring change for the meter and Expect a long wait time!!

There services, the people working there are very nice and helpful