Truist Mountain Industrial Blvd, Tucker

My account shows overdraft protection and overdraft coverage off but I still managed to get 3 $38 overdraft fees. They told me Monday it would be reversed so I got my account positive and Friday they still didn’t reverse the fees. So today I closed all my accounts. These people are liars and thieves. Banking anywhere else is better than banking with liars.

I have been a customer with Suntrust for over 20 Years. I went inside the branch and made a withdrawal from my account. As I was about to leave the branch manager walked up to me and asked for me to answer a question. She saw that I was a Police Officer and told me their policy was no weapons inside the branch. She then suggested that I leave my weapon in the glove box. I told her my job is to protect the community. I advised her I would file a complaint with Suntrust.

Don't use this branch! My step dad was doing a withdrawal and they let him take money out of my account instead of his own account. His name isn't even on my account. When I spoke to them they stated "oh well it was an accident." I understand accidents happen but someone taking money out of the wrong bank account?! That's an accident that shouldn't happen.

Bad customer service every single time they have the wait time for at least 20 to 30 minutes for anything you walk for. Never go to this branch I wish I can give negative ratings

These people are just rude, fire them and get employees that are happy to see customers and helpful. The lady at the drive thru never has the speaker volume turned up enough to hear you.

Always a problem whenever I come here.

Thanks team for helping and making things right.

Place is down at night. Fix it during the day dummies. Also guard was extremely rude.