Truist Mallory Ln, Brentwood

I’m so frustrated with this bank. I’ve banked with Suntrust for over 4 years, and after having a credit score of 815 I came to them to get a business auto loan. The agent who helped me told me my loan was approved pending documentations. I brought everything they asked me for and after spending almost the entire day at the branch I was stole my loan was denied. So frustrating that it took them so much time to get this trough and wasted so much of my time after being a loyal costumer.

Rude tellers. Rude managers. Rude experience altogether. I am moving my banking to Pinnacle, right next door because these people are completely incompetent and have zero customer service properties. Sad, really that a person with 10+ years as an account holder is treated so badly. I hate to have to go through the headache of changing banks, but this kind of gross negligence is unacceptable.

Applied for the PPP loan last week. I cannot talk to any one about this loan only emails, and now the bank will not reply to them . I only know the applications has been completed. (I know people who were approved in days from other banks. People at this branch don't know any more than I do. I wish I could have used another lender.

I've used this location exclusively and I'm always greeted with smiles. Always professional, fast and friendly service. Always

Refused to honor their customer's checks.