Truist N Roxboro St, Durham

When choosing a bank you want one that’s one your side and one that you can call on. I experienced poor customer service from the Manager Thelma and banker Amy in regards to my account and concerns. In this time of unprecedented circumstances we’ve all had to make adjustments in life and business, this branch choose personal frustrations over the concerns and needs of the client. Time management and customer retention training could be used in this location.

The service here and the attitude of the staff has declined greatly since they merged with SunTrust. It use to be a fine bank. It's absolutely awful now and would not recommend to anybody.

Amy Knudsen is the person we all can hope to encounter in a financial professional. Her knowledge and ability to recommend a product is based on listening and caring. BB&T is fortunate to have Amy on their team.

Amy, Thelma, Megan. They're all great. I have mortgages, a HELOC, business and personal checking and a youth savings account with them. I've had nothing but great experiences.