Truist Massachusetts Ave, Washington

Bill was very helpful today when I needed to unlock my online banking account! He waited on the phone for almost an hour with me to talk to customer service. I have access to my account again! Thanks, Bill!!

This branch has a completely incompetent branch manager. Just refused to provide a verified bank statement to me ( customer of 3 years) because he said he didn't think it was "allowed". Then made me wait for half an hour while he tried to call 3 people to find out if it was allowed but couldn't get through. Finally said "sorry I can't do it because my livelihood is on the line". Haven't come across a less knowledgeable and competent branch manager in my 25 years of dealing with banks. Went to the next Suntrust branch and they had this ready in 5 mins. Avoid this branch at all costs!

I came to this bank to make a simple transfer, I had to wait for over an hour. They only have one teller and one bank manager. Please people don't waste your time going to this bank if you're in a hurry.

The new 2 Mass Ave bank manager is self-absorbed, has no sense of customer service and so insensitive to handicapped clients I'm dropping all my SunTrust accounts. They are now as bad as Wells at serving customer special needs!

The ladies at this branch are always friendly, professional and NICE!!! I only go into a bank when there is a problem or a transaction that requires it and these ladies have always been extremely helpful and polite. I'm never disappointed.

The tellers and staff here are unfailingly friendly, pleasant and professional.