Truist Davis Dr, Sterling

Every month I come to make a deposit, but this time the service of the cashier named Chanty was not adequate. I asked her to allow me to have a copy of the form where all the deposit information is to have more comfort with and proof of my transaction. She just made me write the account number on colored paper and he never wanted to be more formal, I need a specific proof where the account information is the person who receives the payment and the account numbers , they only gave me a simple receipt I feel that even the receipt paper was given to me in such a way that the paper almost flew out, that made me dissatisfied. finally I went to talk to the assistant I asked her if she had some time she told me NO but that she wanted to!! and he told me that since it's Saturday there are a lot of people and that they already have to go and that if I come Friday if they can give it to me, that annoys me more, if she told me in more kind way but what's the point of speaking kindly if it's a very little response professional, I mean it depends on the day the treatment is different, she went to bring the manager to confirm and I expect a better treatment and it turns out that in the same way he tells me that now they work that way that I settle for a receipt where not even everything is The complete information ...!!! I really expected a more cordial treatment from the manager but her manner made me decide to cancel my job and ask for my money back

Altiba (sp?) decided to sit at her computer for about 5 minutes while I sat at the drive through. Fortunately I called out or I wouldn’t have even known that the drive though was open. I spent a total of 17 minutes in the drive through for a simple deposit. I don’t know who the management is for this location is, but they’re not doing a great job here. I will drive out of my way to avoid this location in the future. Terrible customer service.

If you're trying to deposit cash - good luck! Most of the ATM features don't work. Shameful.

Very unprofessional service. They should put staff with more customer service skills to answer their phones. I felt like I was talking to a rude obnoxious neighbor rather than a professional that I pay for their banking service. Zulha is great but unfortunately not others. I’ll be moving my accounts as soon as I get an appointment. Have been with BB&T for years but this branch does not seem to function very well. South Riding branch is much better.

This bank is a joke, went and waited 15 minutes and got skipped by the next guy who came in, very unprofessional

Instead of helping to close out my account and dispute a false charges to my account with me, they just threaten to report me to the credit bureau and kick me off the phone line right when business hours were closed, nobody should ever do business with this branch, bb& or truist

Staff is very reluctant to help and they don't offer much assistance. They were undergoing an audit when I called - business doesn't shut down because you're in an audit.

Eden was very helpful and supportive. She had went above and beyond to help me with a matter I had regarding my auto loan account that I have with BB&T. I greatly appreciated her help and am very thankful to had have her assist me. She is an awesome person.

Really so bad experience The Manager don't care nothing about customers 😒 Before same problem Now just only change the Woman a man nothing change very poor stuff . And raice people.

ATM is always down and not functioning... i have only been inside once, and through a regular drive through window once as well... but the service was slow even though the drive through lanes were not very busy at all, and i could not see many people at all standing at the front desk being tended to... this is why i prefer to use the ATM when i use the services at this location, but even then chances are the ATM is not working...