Truist National Hwy, La Vale

This Branch needs a corporate review and corporate oversight. If I had any responsibility from a corporate supervisory role I would see to it that Management at this branch received basic training in customer service, communication skills, and basic digital fluency. Specifically, there is an employee here at this Branch named Greg. Greg brings his unique style to customer service. He speaks in a condescending and judgmental tone, loudly dismissing the needs of customers and talking over top of legitimate concerns. When issues still remained unresolved Greg seems to think the pejorative remarks substitute for common professionalism. Greg failed, on multiple occasions, to provide any fundamental explanations for discrepancies between the banks app services, online banking, and what he apparently sees on his desktop computer. The nature of this bank’s customer service borders on predatory. I would wholly deter anyone seeking new accounts in the region from choosing this bank for personal or commercial banking.

I have never had anything but kindness and professionalism in my seven years of going to BBT. The one review may have some merit, the bank manager could jump in when it becomes so busy ...... he didn’t..ever. All in all a great group of ladies that make BBT bank our ongoing choice .

Greedy asswads that rob the dead is all bb and t is im glad i go to act 1st

This bank makes it hard to do banking in general... Even before you walk into the building. Their coin change machine breaks all the time and they nickel and dime you for their junk that breaks. This bank is also very understaffed - if you expect me to wait and then pay other unessicary fees then why go here?? All I see is just another bank that is owned by a greedy corporation that doesn't give a damn about their customers.

Every time my wife and I go in there Greg their manager is a complete prick. Treats us like criminals for getting money out of our own account. He should be fired.

Trying to get money off a BB&T debit card but loobby closed and unable to use ATM because of limitations on amount you get.

Slowest bank ive ever been to in my life. Dont seem to care about their job or their customers.

Slowest bank I have ever been to