Truist Hobbs Rd, Nashville

Horrible experience with this Branch today with their manager Cory Chang - Green Hills Hobbs Road. Visited the bank and received printout of my balance. I was off 100 dollars from previous deposit in March 2022. Cashier said was due to a payment. Went home and calculated and still 100 off. Called branch…no one answered. Called branch again….no one returned my call. Soooo I drove back to branch and talked with cashier who helped me and he could not figure it out. Cashier went to his Manager Cory Chang who did not help him understand. I went thru the process again with cashier who went to Cory Chang again. Cory finally came out with lots of words and no explanation. I went thru process again. Cory stood there for a few minutes and said …oh….you get 100 dollars credit now with Truist with deposits. This is the new policy for Truist that you should have read. He said “it was on Your deposit slip of available credit and your should have known this”. I said …”your cashier did not know this or he would have explained it to me and it took you several minutes to come up with this answer”. When a business starts degrading customers with the words “ you should have” …..it does not make for a happy customer. Lot of wasted time on my part with phone calls and driving back to the bank to get a simple answer.

Terrible experience since the banks merged. My BB&T bank was great but I sat in the drive-thru at this location for 15 minutes without even being acknowledged. Teller was extremely rude. Will be closing my account here.

Today,I had an excellent experience with an employee of SunTrust, Leandra Richardson whose position is Teller II, although they seem to have a branch manager job opening and they might well consider her. After 3 previous bounce around calls at my branch who only gets an ok, the free business line who gets a fee waived and gets a good to Leandra who talked to me at least 3 times understood the problem, searched for the incoming Fed wire, found it and fixed all of yesterday's errors. Rarely have I come across some one in my 30 years in finance who took the time to understand the problem and figure out how to fix it by asking someone she knew. When i called back with the Fed wire tracking number she was as delighted as I was. We started our conversations before 9 and just ended it wiht a fixed problem. When you have a problem, or go in this branch, ask for Leandra Richardson and know that she is on her game. She is smart, persistent and kind. What more could you ask for?

At this branch, I have had the pleasure of working with Brian, Neal and Matt. They understand what service banking truly means. I would highly recommend making this branch your banking home!

The people at the Green Hills location are always quick, professional and courteous. I travel to this branch (even though there is another Suntrust very close to me) because the experience is so pleasant and effecient.

Jon Kieffner is the guy you want to see! He is kind and helpful and always remembers us and my kids' names. He takes whatever time is necessary to get done what we have to do. Highly recommend.

Go to another Suntrust branch. This branch and Joelton are.by far the slowest and under staff branch. Sitting in line for 30 minutes+ is not acceptable