Truist N Main St, Hillsville

Their drive thru hours for Saturday clearly states 8:30am-12pm. I’m currently here at 10:09am on 1/4/22 & their lanes say closed. I really needed to get something done today but I guess that won’t be happening.

Like most people I work 7-5:30 Monday-friday. I needed to do some business with them on Saturday and they was closed. Carter Bank was not. Guess I'm going to move my money to Carter.

Hillsville BB$T is a customer based bank. Every time I have needed something they have always come thru. Today I needed a cashiers check, that I normally do in the Lobby. I had to go to the drive thru, due to covid19. I did not realize that they have two camera/screens to communicate with. For this hearing impaired person it made the whole thing so much easier. The teller was very understanding of my condition and was very patient, when I couldn't understand. Hillsville BB$T is My bank of choice.

ATM took my debit card and the Bank Manager says sorry about that but you'll have to request a new card with you bank. Be wary of using thier ATM machine. The Bank manager said this happens frequently but there is nothing he can do.

Great bank with friendly staff that always make you feel welcome there.(Just dont use atm if you couldn't tell from other reports it can "eat" your card. It has not personally happened to me but i have heard from other people that it has happened)

Dont use the ATM! It will keep your card. When I called my financial institution there was nothing wrong with my accounts.