Truist College Center Dr, Fayetteville

WORST CUSTOMER SERVICE IN THE HISTORY OF THE WORLD IMPOSSIBLE - CAN'T GET ANYONE ON THE PHONE - AUTO ANSWER DOES NOT WORK - DO NOT BANK HERE - I AM WARNING YOU. IF THERE WAS A MINUS 200 STAR RATING I WOULD HAVE ASKED FOR A MINUS 400 STAR

I had been calling around so I can open a trust account. I went to the BB&T in the Westwood plaza they couldn’t help me. We ended up getting in contact with Mrs. Patricia Rossano. She was completely awesome. Set me an appointment. Was patient with us because I had just got off work and was late for my appointment. She got me together and in and out. I couldn’t ask for better customer service. If you see this. Thank you Mrs. Patricia. I greatly appreciate your service.

Went here to get advice on a situation me and my husband were having, the First Lady we talked to was very nice, then she sent us over to speak to Chase. He was nice at first when he wasn't helping us. But once we went in to get advice he was very rude about it all. We said we would just have to do this instead of that and he basically said it was a very stupid idea and not to do it because he wouldn't, we didn't come in for a personal opinion we came in for help and that's the last thing he did and then tried to tell us we're 600$ behind on payments when we have bank statements from every payment we've had and he said there's nothing they could do about it.

Lord help you if you want to talk to a human being through their worthless 800 number, let alone a branch office. Horrible “customer service”. I made a deposit to my account from another BB&T customer, the teller entered the wrong amount, had to go back. He said it was fixed, gave me another receipt with the right amount. Got home went online to check the amount and I can’t. BBT doesn’t honor their own checks. Call the branch to talk to a human and well... Leave a message and 4 hours later no response. Call 2 more times, one bankers message says not in office till next week, great, call the last one and their message is old from last year(today’s date), great more of BBT’s dismal customer service. Only way to get a human with the 800 number is to select report fraud, then they will answer... Thoroughly disappointed, and BB&T just does not care.

This is the worst bank I’ve ever dealt with excessive overdraft fees I hate this BANK!!!! I wouldn’t recommend to no one stay far away

They really have horrible service here can't cash my check untill they talk with the people that gave me the check so if they dont answer you cant cash it 👎

Everyone is so nice there, especially the new teller Tony!!! He helped me tremendously!

My god they are so slow! Better plan a whole day off to deal with them