Truist E High St, Pottstown

Desperately needed cash soon after their 12 noon closing, and after going through the motions on the atm I found it was out of cash. Not the first time with this bank.

If you ever call this bank. Be prepared to wait an hour or more on hold before you ever get to talk to anyone.

Everyone is super friendly and super helpful especially in very scary situations. Like when my atm card was stolen and checking account was emptied. They handled everything quickly told me what i needed to due very supportive and reassured me it would be alright and be taken care of . And it was . They are fantastic .A+ in my book...

Worst customer service. They are refusing to credit my account for money that was fraudulently removed from my account. I have been trying to dispute the charge and there is no way to get a hold of anyone. People in the bank refuse to help and hang up on you when you try and get help. These people are not interested in providing any type of customer service.

The one manager in addition to one of the tellers I talked to last week we're horribly rude and unprofessional. They also seem to be less informed than other employees at the Boyertown and Collegeville branches. I would recommend bypassing this branch for any of the other local ones.