Truist State Rd, Wesley Chapel

The Branch Leader Rafael M. went above and beyond to solve my issues when my Aspiration savings account was closed without warning, he not only recovered my funds in a timely manner but he was friendly and professional and helped ease my stress. Ive been banking with suntrust now truist for years and I have never been happier with an encounter. Would recommend this branch to anyone give Rafael a raise!!

They made a $900 error on a deposit and did not have any paper to print out a receipt. This the second time in 6 weeks this bank has made errors on deposits or trying to take money out. Ohh and the ATM does not work almost at least once a month.

I use Suntrust for all my business needs. With a friendly and professional staff. They keep you in track with all your business needs. Had the pleasure of working with there new branch manager Mrs Sati Bajwa and what a kind courteous and caring branch manager. She goes out of her way to stay on top of everything your dealing with.Came in a minute before closing time. and Already letting all the staff go home Miss Bajwa personally Handled all my needs staying almost an hour after closing. Assuring me that a customer is still a customer even a minute before closing. This is a exceptional way to treat one of your client/account holders. The only thing that I dislike about Suntrust and Miss Bajwa is that I didn’t find this bank and Miss Bajwa sooner:) thanks again Sati and thank you Suntrust!

When I come to this branch I'm told by BB&T employees that since I have a Sun Trust account they can't help and just walk off. I explain I only need into my safety deposit box and they ignore me. When I seek help from management they are out or busy. The BB&T tellers are rude and treat Sum Trust customers like trash.

Are you guys hiring? If, not you should be. One person working the drive thru and the lobby is ridiculous.To have to wait 20 minutes for a simple deposit is a poor customer experience. Please don’t say it is because someone called out because I’ve been twice this week and it was the same issue. This isn’t fair for the consumer nor the teller. The only positive is the lady working so hard at the drive thru and the lobby is nice and doing the best that she can. Give her a raise.

Although extremely dissatisfied with Suntrust, the BANK, I needed to put a good review about Andres Rios at this location (Silver Oaks Office). I was having an issue with my card being lost and he was kind enough to assist and follow up. He is professional, yet empathetic to my concerns. He helped me by placing an order for a replacement card and had it expedited. I am thankful for him going over and above to please me, a long time customer. Thanks Andres!

We have been Suntrust customers since the late 1970's. On 4/28/21 we waited at the drive thru teller from 11:50 am until 12:06 pm to cash a check as multiple cars were serviced that arrived after we did! The manager (did not give her name) stated her apologies but said one employee had called in sick and their were only two people working. Sad, maybe time to check out another bank!

I wanted to take the time to commend Julie Wills for her outstanding work in helping me get some issues I was having with one of my accounts that I hold at SunTrust resolved. I had called in before and spoke to someone else as Julie was off that day, that person was not as helpful. On the next business day I called again and Julie sprung into action, did her due diligence and got my problem resolved. I really appreciate her professionalism and willingness to go the extra mile. Julie you are an asset to SunTrust and I wish you all the best in your career.

This is an excellent bank with excellent customer service . Andres Rios is very polite and helpful and a great person to deal with.

Went in to cash a check but was told I had to deposit it and they wouldn’t cash it. Went down the street to another suntrust and got it cashed no issue . Apparently it’s not policy to cash checks at this bank lol