Truist S Broad St, Lansdale

I was unable to get thru to the corporate Truist Bank on the 800 number with a question about my mortgage, so I called the Lansdale branch. What a great idea that was, because an actual friendly and helpful person, RJ, immediately answered and got me the answer I needed! Thank you!

I have 2 different home-based businesses. BBT/Truist business checking is totally free, no minimum balance. I opened 2 checking accounts to keep my finances separate without any additional fees. Valerie was very knowledgeable and helpful in setting up the accounts. When I forgot my password and couldn’t access online banking, I called her, snd she reissued the code by mail, no problem. The drive-thru can be slow, but the tellers there are cheerful and accurate. I really like this bank, and am grateful for their professionalism and the money I’ve saved on business checking. Also the online checking layout is the cleanest and most user-friendly I’ve experienced. My one bad experience was the BBT/Truist phone customer service people agreed to block future recurring subscription payments to my debit card from a company that was charging me monthly and wouldn’t cancel my subscription. The online customer service people thought I just wanted a stop payment on the last charge to be processed. So I paid $35 to stop a $10 charge, and then the monthly $10 charge went through again the next month. That’s why they get 4 stars instead of 5.

My employer has an account with them. I don't have an account there but the girl that cash my check always remembers me and is very nice.

Their ATM is FUBAR do NOT bank here! Machine said it would not give out money although MY bank said $200 is now gone...went back to bank thinking, It's a bank! They can give me money! Nope. Tellers inside are helpless morons....give me my money it's not a fraud dispute, they've admitted to it malfunctioning! And still refused to make it right! Now I'm told to wait 45 days....are you kidding??!!

Friendly and knowledgeable . Anyway ,I needed assistance with my accounts and Chris processed them quickly and got back to me with other inquiries promptly .

This is the worst bank in every way. Stay away and bank with someone else

slow and when I went the ATM was "not giving cash withdrawals"