Truist Sam Rittenberg Blvd, Charleston

Deposited two checks through the drive thru equaling just under $12,000 and they give me a receipt for $1,160.00, had to drive back & was informed that they see it (the 2 checks on their end) but clearly does not show that online it shows only a deposit of $1,160 and a credit of $100 nor on the receipt they gave me!!! Then I was informed "unlike SunTrust we give you $100 of credit to use of your money until the checks clear" even though one of the checks being deposited was coming from a regular automatic direct deposit account! Can't stand this bank.. Customer beware! Watch your statements & screenshot your balances.. get paper receipts! I only stayed with them for the transition because of SkyMiles but it's really not even being worth it.. you can't even get customer service on the phone- they keep saying long hold times & one time I was on hold for over 6 hours! My debit card wouldn't work. Ridiculous!

Setting up my kids trust fund biggest step I every took.. Mr Stephen Johnson helped set up my business debit account hoping he can Gm help me out with this 1.. Thank God My Daughter them was patient

I am very displeased with this bbt location. I solely went there because they were open on Friday. Never had an issue at any other location and have blanked with bbt for a long time. This location was supposed to print me a sheet of checks which cost $4. They completed that task but rung it up in the system for a close out of account ..I guess because it costs the same and they were not paying attention. As a result, I had payments returned and return fees attached...😡 I have been calling the bank for the last 2 weeks and received some missed calls from a Matthew lock. I called today and he is out of office until dec 16th. This issue should get immediate attention because it's money out of my pocket due to an error on the banks part. Still awaiting a call back...Thanks.

BB&T on Sam Rittenburg Boulevard in West Ashley is a great full service bank that has a lot to offer when you need to get some banking done. Whether you are doing some quick transactions or serious banking they are equipped to handle everything and make it all very easy. The staff here is very knowledgeable and skilled at their jobs and makes each visit smooth for the customers.

I've been with this bank for some time now. Great customer service.. Your in and out with a quickness. The staff is wonderful. The bank is clean. There is always someone there to help you with any questions or concerns... What more can you ask for

We had a home loan through this office by Sandra. We were told that we did not qualify for a 1st time home buyers loan. We took that information as truth and continued with the home loan through BB&T. Later, we found out that BB&T did not offer 1st time home buyer loans but other banks offered them. Sandra lied to us, telling us we didn't qualify for them and cost us $72,000 in savings if we would have went through another bank, like Ameris who offers 1st time home buyer loans. Very disappointed since I have been with BB&T for over 10 ten years. We are now in the process of moving all of our money from this bank. We encourage anyone else to consider another bank beside BB&T.

Excellent customer service. But if the lobby is going to be closed, you’d think they’d have more than half their drive through open

I keep calling this bank and email to them they don’t reply back or call back it’s the worst bank I ever have I’m not going to this bank again

Y'all suck. A DMV has a faster line than this place. NO COIN COUNTER. BELLY BUTTON BACK!! USELESS!!!!!

What kind of a bank doesn't provide restrooms for its customers...are you kidding me!!!!!