Truist W Front St, Lillington

Been banking with BB&T for years. Always have had the best experience with all the staff. Set up meeting with a TRUIST financial advisor at our local branch. After spending at least an our with him explaining our goals for the future. He said he'd get his main man to call us. We've not heard a peep. No phone call, no email, nothing. Don't even bother to call us. You didn't before.

Having to sit and hold a phone for an hour to be able to speak with a human is a little ridiculous. Then they disconnmect your call

For awhile, they seemed like a great bank. Until today. I called in to ask questions regarding my account and their services. They put me on hold, only to hang up on me. Twice. Then, I finally get through to someone, ask my question and get told "We can't help you" and, guess what, hung up on, again. At no point was I hostile or rude. Bank anywhere else but here. This is unacceptable customer service.

I can't speak for the rest of their branches, but this one knowingly hired a woman who has an active lawsuit against her for stealing from the people she was doing business with and the people she sold her old business too! So much for background checks! I'm sorry I know you are innocent until proven guilty but this is a bank, should they be knowingly risking their clients money? I'll take my chances with a different bank entirely

Nice, but extremely slow. Thank God they are barely busy. If two people are in front of you, itll be at least 15 min before they get to you.

Best customer service. Great place to bank both personal and business. Very helpful and friendly staff.

The staff are really polite and the place is rarely, if ever, busy.

Very nice staff. Good community bank.

Very professional and friendly people