Truist Sw 17th St, Ocala

This bank is ridiculous. Trying to cash a check and they wont even speak with the owner of the business that owns the check. The teller Shivani and the blonde lady are no help! The branch leader finally overrode it after speaking to the originating bank manager. Wasted one hour at the bank today. I will be contacting corporate but wanted to start here.

There were no customers in the drive thru or in the branch when I arrived and I waited 45 minutes to be helped before I gave up and left. I spoke to the teller and they asked me to wait but I was not given a waiting time or a reason why I wasn’t helped when there were no other customers in the building. I’m not sure what the problem was but I will not be returning to this branch.

Never get an answer when I call, always over an hour wait via phone. Customer service sucks. My mom went into the branch and was given false info. I’m glad I’m over with this bank!!!!

Suntrust is the worst bank I’ve ever had to deal with. They are terrible assisting in business accounts, and definitely are not client friendly. Suntrust gives no explanation for procedures they implement pertaining to the money in your account (withdraws, deposits, checks, holds, etc). If you prefer to work with a bank that’s not a constant headache I’d recommend you take your money and business somewhere else.

Absolute waste of time trying to get something done here. They also never answer the phone

Im really not liking the new Truist bank. I'm getting charges I wouldn't have ever gotten with SunTrust. Extremely disappointed and I will be switching banks.

Sat in the lobby for 45 minutes waiting on the manager to tell a teller she can cash my check manager tries to force you to open a account. The company's website says they cash insurance checks for $7. The steam is still pouring out of my ears. I'll definitely be calling corporate.

Everyone is super nice an respectful at this branch, sara is the best, always great to see her smile.

Tellers are great. Managers are in no hurry to help clients. Expect a long wait if you do business here.

Wouldn’t let me cash a SunTrust check Bc I’m not a SunTrust customer bc I’m not allowed to come inside! Such bs!