Truist Baltimore St, Cumberland

Spoke extremely briefly, with a young man. I just wanted to obtain information as to the new merger information, regarding the various accounts of mine. I do be not wish to be nickel and dimed over these steep fees. Well, he couldn’t be bothered to inform me of that information. All he did was race over my 4 accounts and safe deposit questions with, they are the same! There were no niceties, manners, professionalism, whatsoever!!! I am so unsure of my information; that I will have to schedule an appointment, and go inside to speak with someone that can give me 2 minutes! And, this is not the first time for such rudeness in this institution! Honestly, if you don’t have the time; ask for my number, and call back later! I cannot even properly describe the level of the brush off! Where are things like professionalism and manners?

You could hire a manager who knows how to effectively communicate information she reads off a paper to a customer. You could hire a culturally sensitive staff or train them to be more receptive of people from different ethnicities because what I experienced today was nothing short of an embarrassment to the customer service world I work in. You should train your staff to not lie to customers. Train your staff to help customers and not dismiss them due to the “hurricane”. This bank in general doesn’t deserve 1 star and I’m happy I closed my account today.

Very rude teller. She was the older woman with short hair. Management should have a talk with her...

Excellent friendly and helpful staff. Personal banking.