Truist Patterson Ave, Richmond

Third location today I've been to that is listed with operating hours. I have now spent and wasted 45 minutes driving to three locations that are supposed to be near me and open. Lousy corporation. BTW, customers now have to pay for cashier's checks, it's no longer a privilege to bank with them.

Has taken MONTHS to get a mortgage loan offer and a call back. This is absolutely ridiculous. One lady said she had surgery and couldn’t remember details after that. How bizarre! The mortgage lady takes months to respond to you! Taking my business elsewhere.

Nothing but problems. Not just this location but all the branch locations. I deposited my check into the atm and did not receive my normal $100.00 credit. When I called the bank I was informed that the atm malfunctioned which reversed my credit and left me with nothing. I used to like bb&t but for the last several months it seems I have had nothing but problems. I will only be returning to close my accounts and move them elsewhere.

This location is so out of date, the atm doesnt accept cash. The manager of this branch was only interested with pre approved offers and not interested at all on what was going on with my bank account. It was an error that they made and she couldnt fix it.

They had a sign up that their lobby would be closed from 1:30-3:30 “for lunches.” An absolute embarrassment of a bank

Wow, it never ceases to amaze me how long it takes to cash a check even when there’s no one in line when I show up. Staff is polite, but man, why so slow?

I've been going to this location for years and they have always been super helpful when I've had a question.