Truist E 3rd Ave, New Smyrna Beach

Ever since this bank has switched from sun trust to truist its been a disaster. I've had nothing but problems from two charges I never did to over draft fee's to card's not working to waiting on new card's to rude customer service. I hate this bank and I'm walking away worse service ever I'm closing every thing.

This combining of SunTrust and BB&T has been awful. The local personnel are not helpful and I cannot get help at their customer service line. I have waited for an hour, only to be disconnected when transferred to anyone area for help because the one who answers cannot help. I think I am done with this!

I always seem to have problems with Suntrust. They are not customer service oriented and I think they make mistakes on purpose thinking you wont catch their mistakes and try to get more fees from you or cheat you on interest. If you have a CD that matures make sure you go to one of their offices to renew. BEWARE if you do not go to one of the offices to renew to see what their rates are and if they have any promo rates they will automatically renew at the very minimal rate which is normally LESS then .25 %. Last time I renewed one I told them to make sure they link it to my account and they didn't. I have an account that requires a certain balance on accounts to have the monthly checking account maintenance fee waived. I had to call them again to link the account and then they guaranteed me the maintenance fee would not be charged. A couple weeks later I look on my account and there is a maintenance fee on the account so I have to call them AGAIN to take it off. These are just some of the problems I have had with them, I have had many more like charging for safety deposit box which is included on my account and dropping beneficiaries on accounts etc.. If you have an account with Suntrust BEWARE and look at your accounts carefully.

Suntrust Coronado Branch has THE VERY BEST PEOPLE working there. They are kind, caring and incredibly professional! Thanks to all!

If I could give no stars I would. I’m not surprised that this bank only got 1 1/2 stars. Beware they charge you to cash one of there own checks.

The worst bank ever i will change banks . customer service is bad . Online banking is a joke it never works . High turnover of employees.

ATM hasn’t processed my transaction 3 times....

too impersonal and too long waiting at drive in.