Truist State Farm Blvd, Charlottesville

Avoid this one unless you want to wait 20 minutes to deposit money. Extremly slow bank. I pulled in at 12:38 with no cars and sat there waiting until 1:00. I went to a Truist in Loudon County and it took 90 seconds. These guys need to do better.

Been there multiple times for different reasons, very friendly, efficient, and quick

The tellers are nice but the loan officers are horrible! I have had two experiences with them that have made my blood boil and I am a very calm understanding person. Twice I left multiple emails and never got a response on time sensitive matters. Once when having my house appraised they canceled the appraisal 15 minutes before they were supposed to be there after I had panned my day around it. If I didn’t have an equity line with them already I would have switched banks! I am now using the BB&T located at Seminole Square which is much farther then the one on Pantops from me just so I don’t have to deal with their gross negligence and awful customer service at Pantops.

The worst location in the area. Rude is the general attitude. Left me wondering why I have a business account here. I filed a formal complaint with corporate and was promised a response and call back in 24 hours. That was 4 days ago. If I ran my business like that , I would have been out of business 20 years ago. Good luck. Find a different bank.

Sat in drive thru for 20 minutes with 1 car in front of me. So slow and when I got to teller. She said "we are closed". They need more help