Truist 4th St, Fairmont

So I cant pay my auto loan on new app due to not having a trust account . Call to pay over phone says 60 minute plus wait ( called past 3 days and says same thing) local office closes at 4 pm and they said I can't drop off payment in drop box. So for people that work during the 9 to 4 hours of bank office time, good luck. I can't stand this company now. Atleast when.it was bbt I could pay on app.

They lock your card due to fraud and when you call the fraud department to clear the issue you wait 45 minutes only for them to pretend not to hear you and hang up. This happened twice and left me at a gas station for almost 2 hours waiting to clear this issue up. Do not use this bank if you can help it. Old BB&T was even better than this garbage. Moving my account ASAP!

Melody and Charlotte are both outstanding when it comes to customer service, listening and patience! Both have served my family well along with other tellers. Thank you for your kind assistance 😊

I was buying a home they pre-approved me for the loan of the house. I did everything they said all the forms, paid fees, home inspection, and all. Being in the medical field my 2020 W-2 was lower then my 2019 W-2 due to covid did work that much so they said covid was not a valid excuss for low income although I work in the hospital with covid patients. The appraisal was set for this week. I had to go to another bank which did give me the loan thank God. They shouldn't have pre-approved me and then turn after everything to say sorry we can't give you the loan. Would trust them just saying yeah your pre-approved

WORST CUSTOMER SERVICE OF ANY BANK I'VE EVER USED. Be prepared to wait. They let a customer open a new checking account through the drive through while those behind him had to wait, locked in place by other cars lined up around the building. Time to find a bank where the drive though and ATMs work.

Odessa in Fairmont, WV was wonderful when I purchased my home but unfortunately when selling the SAME home, the loan officer: Adam Levitsky was HORRIBLE. This process took six months with 3 months occurring AFTER A GOOD APPRAISAL and no inspection required. When asking Adam who to contact to file a complaint, he refused to give me his supervisors name and told me to “look it up on the website”. This was the buyers first home and I feel badly for him and this awful experience. In addition, BB&T refused to credit me $75 for a POA fee (I needed for closing since I was having surgery and couldn’t be there for the first of SEVERAL closing dates), and the interest for 6 months of waiting to close on this house. They took no blame for this at all. Buyers beware....shop with another bank!!

BBT is overall a horrible bank. If you have a job or life expect to never be able to make a visit to the lobby because of their poor hours. The APP looks like someone made it 15 years ago and is very poor in comparison to other establishments like First People's FCU or Citi Bank. And they have maintenance fees for accounts, what fun. I use BBT as a satellite bank for my home bank and I cannot wait to switch.

Terrible place i went there to get some help&advice and all i got was the run around.. If i was "YOU"I BANK ELSEWHERE..

The service is wonderful, tellers are very helpful and give great advice. Best bank experience I’ve had in Fairmont!

Always has quick service, and the tellers are very polite.