Truist Lane Ave S, Jacksonville

I appreciate the great customer service Kora Vaden provided. With the new bank changing it was difficult to understand the changes. She was very helpful and provided me with reassurance that all my banking needs will be met. Thank you Kora

Banked here 10+ years. Waited for Notary services, lady said she could notarize my document but I mistakenly signed an area that she needed me to sign in front of her. I would have to reprint, I said don't you have a printer here I could quickly in print this page? She laughed, said of course we have a printer here and then emphasized " YOU have to print it" and advised me to go across st to office max. REALLY?! Or to go home.... I guess being a loyal customer can't even afford me 1 piece of paper with a printer right in front of of her face..

The teller refused to except my deposit with out my ID. I went into branch to explain have deposited money hundreds of times with no ID then the teller Cora Vanden informed me the other tellers have been doing it wrong. She was very snippy and ready to show her power and authority advising other tellers that I would need an ID to deposit money I complyed but I will be reaching out to corporate she was so confident she gave me her business card and offered to print the policy for me which I said I would like to see.. then I was directed to look up policy at truist.com. I will be calling and complaining an see if she is right or wrong

Really disappointed in the service I received from the banker here. After spending over 8 hours on hold with Truist trying to get help and going to 3 different branches I was finally put with a banker here. She did not even check my transaction that I was inquiring about and informed me that there was no way for me to get my money back, it was a zelle transaction to a number with no registered zelle account. She informed me that there was no way for me to get my money back and I would have to file a dispute on my app, which I didn’t know how to do. Moments later the branch manager walked in and told me she could file a dispute herself. The other banker told me they couldn’t file disputes then changed her story when the branch manager walked in. The next day I called truist at St. John’s town center and they were able to help me cancel the transaction within 5 minutes. So sad how I’ll informed this banker was and after all my efforts she just wanted me to call the Truist fraud department for something that was not fraud. Will never go to this branch again. Wish I could remember her name. Tellers were extremely kind.

Ebony is rude and needs to be fired asap! It’s to the point people are hiring anybody to make sure they have their seats full! I will be going to the furthest extent to make sure she is disciplined!!

I have been a customer of suntrust for almost 20 years I have visited the branch on lane Avenue many times at least 100 times I at 1 point in my life have had over a 100 K in my accounts at suntrust I always had a pleasant experience at this location until I met a teller named Kora Vaden she was one of the rudest and unprofessional and to argue with me about having an ID to deposit money into my account.it is unfortunate that I had to experience this because typically I used the ATM and never go inside the branch is the branch.. hopefully this transition hurrys up so I never have to deal with her again!!

As a bank, Suntrust is ok. But this branch is TERRIBLE. I’ve always had the best customer service at the branch in Gainesville, but every branch I’ve visited in Jacksonville has been terrible, so far.

I love banking with Suntrust. My entire family and friends does. I have a business to run with a very limited time manner, this branch, the management, the staff are very slow and rude. They show no respect and never expect them to smile. They don't want to help you with anything and make you feel unimportant. Very Sad.

The slowest drive thru in Jacksonville. Have complained multiple times. Guess its time to find a new bank. Now I understand why they are closing branches.

Maria Mims was amazing! Thank you so much for your excellent customer service.