Truist East-west Hwy, Hyattsville

Terrible bank, terrible location. The customer service is lacking. They seem to have an attitude in fact when challenged in company policy. They never have the answer to anything. Nothing is ever open or available such as drive thru teller service or the ATM deposit feature. I've found Truist to be lacking on all fronts and as soon as I find somewhere else to place my money, I plan to. Take today for instance, I pull into the drive thru teller line which did not indicate open or close. The clerks inside can visibly see me. Instead of telling me the first time I ring that the line was closed, they let me sit there for 10 minutes with cars behind me. Maybe "not their problem", but I assumed this was common courtesy. Just a warning to those looking for a friendly and welcoming bank that exudes safety and wealth. I've heard nothing good about this bank ever.

I applied for a loan, gave them the extra information they asked for and I was denied. I’m not a high risk case so me being denied was a fluke. I had to keep begging for my loan officer to look into the situation, when I could actually find her. It got so bad I had to talk to her manager and then her manager’s manager, all seemed to be on vacation at the same time. Even then I had to stay on top of them for weeks. A process that should’ve taken 3 days tops took over a month. The branch refused to take accountability and tried to minimize the situation. I should’ve applied for the higher interest loan with my actual bank. I just didn’t want my credit pulled twice. NEVER DO BUSINESS HERE.

Today, Saturday, September 4, I called the bank for help and Mr. David on another lady, they hung up the phone on me 3 times. without giving me a chance to explain my problem. MY MONEY IS THERE, THEY SHOULD ATTEND, IT IS THEIR OBLIGATION. bad service, bad people, disappoint. thanks to my money they have their job.

It has taken this bank 18 days to open a checking account and deposit a single check. I have had multiple holds on all funds involved, including my initial $50 deposit that I made FROM MY EXISTING DEBIT CARD. But this is the part that really gets me. I went to the branch because my money STILL wasn't in my account and they told me it was because I needed to give them three forms of identification they'd never told me about. When I got angry, they called the police on me. Get this though: the officers ended up apologizing TO ME because the tellers had so obviously been unhelpful and the saga, which I recounted quite loudly, was so ridiculous in nature. So... dunno what to tell you about this bank except that there's a decent chance you'll get arrested for trying to access your own money.

I Recently moved to Bloomington, and my account has been blocked at least 7 times so far... I understand that they have the fraud monitoring thing going on, but Damn! This morning, I woke up and tried logging into my account, and got an error message saying I should call the Fraud Department. After calling and verifying my information and confirming that a recent transaction was done by me, they asked me to go into my local branch to verify my Info... I now live in the state of Illinois and BB&T HAS NO BRANCH HERE! How am I supposed to do that??? Catch a flight to Maryland just to confirm my Identity so I can use My OWN MONEY?? You guys are a joke and I'm closing my 4 year old account as soon as I get a chance to!

Very kind and helpful, never had a problem with their service. Been with this bank for over 15years. Thanks BB&T for being on my side.

Long lines, inconvenient phone support options, out of order ATMs.

I have an auto loan account with this institution and wish I never dealt with them. Need a pay-off letter; was promised one but it never arrived bc the person that promised to get it out but went on vacation and forgot to help me. Call the branch I use and was put in voice mailbox after another. I was in jeopardy of losing the auto refi with my credit union bc of the nonresponsive attitude of BB&T. I'm so done.

Straight garbage customer service. My account is locked. because they failed to tell me I have to log in with another BB&T website. how many sites do you all have? (smgdh).. Now I have to go into one of their branches to unfreeze my accounts.. Trash!

Well I call so many times need for help with my credit card thing and I try to talk one of customer service she close the phone on me big No.