Truist W Main St, Lewisville

I’ve left a voicemail with DeBorah Franklin the branch leader 3 times over the past week and half and she still has not returned my phone call. Not a good way to run a business!

Horrible banker named Luisa Lewis, the minute I walked in the door and asked her for help with my account, i explained to her that I had just called and spoke to someone on the phone stating I can withdraw my funds from a branch but the banker would have to call them back. She refused to believe me and started getting frustrated bc I wouldn't give up. So I called the same number and put it on speaker so she can hear them telling me she had to call herself to get approval! After I hung up she picked up the phone and started dialing like if it was the worst thing in the world!! I kept my cool and told her she was being rude and was not trying to help... she then gave them the wrong info and not once did I hear her vouching for me, I respectfully walked away 2hrs later with nothing solved just defending myself with her.. dont ever go here. I told her I was going to write this review and boy her attitude changed...

Terrible they can’t do anything to help you out. Online banking sucks can’t use Zelle just terrible customer service

Excellent staff! !! Everytime I go in there they remember me, even if I have only seen that particular employee once. Their customer service game is on point!

Horrible service. My account was canceled for this review by the way. I suggest going to chase across from the Lewisville location