Truist Highway, Dawsonville

Firstly, the drive thru is ridiculously slower than walking inside. Second, they no longer will let you buy a handful of checks, you HAVE to order a check book from them if you want them. Finally, they refuse to do anything about complaints you bring to them. They will send you to voice-mail and ignore you, the customer, who has money in their accounts. They have ridiculously high overdraft fees and requirements to open an account with them. My wife has to keep a minimum of 1500$ in her checking account just to avoid fees. Another example of big buisness in America not actually being for the people. Do not bank with them or invest with them, plenty of other banks and credit unions offer you better rates.

I called the local branch and there is no option to wait for a human to speak with. You just have to keep hitting "0" and get the "no one can take your call". It is also the most difficult bank to get and out of (at no fault of theres due to DOT changes at the intersection.) On Fridays, people waiting in line at the drive-thru block the ATM so maybe some cones? People at the local branch are very nice, but if it's closed be ready for a 40-60 min wait time to speak to a human being nationally.

One employee at the bank, cannot pronounce his name, but he is an older gentleman and works at SunTrust. Sorry to say but he does not always understand what I tell him and puts me and my daughter's money in the wrong account!! Eventhough I told him what to do, he still did it wrong. I am loosing trust in my bank because of this person and feel like I want to move on to another bank!!!!!

I love my SunTrust Bank...now Truist, but please, the older gentlemen named Rami does not know what he's doing. He takes way too long. I really do not want him to take care of my deposits when I come to the bank. And Jonathan (from BB&T) is not very friendly. I really miss my old SunTrust Bank. :(

Merging with Suntrust was a terrible choice for BBT. I have been so happy with them until the merge. Today was the final straw and I will be moving to a new bank. This Truist is a joke.

I have been a client with Suntrust bank in Florida for over 15 years! While visiting Georgia I had some banking concerns and Chassida Shockley was most helpful! She went above and beyond customer service! She was wonderful, kindhearted, and professional! She provided an amazing experience from the first phone call to the last! Suntrust bank is lucky to have employees like her! She makes you know that she exceeds every expectation to make you feel wanted in a bank! I can’t thank her enough and truly value her in Dawsonville!

April & Deana have both worked so hard to help me out with unfortunate situation/events caused from another company. They have gone above & beyond to make this better for me & I couldn't be more thankful. This branch cares for their clients. I'm pleased & it warms my heart that April has been going through barriers to fix this for me instead of just saying, "I'm sorry but I can't. The computer doesn't allow access for me to do what we need." She easily could have but she decided to put in the time & effort into making sure every Avenue has been tried. I'm so thankful & appreciate. Love this Branch & the amazing staff!

April is amazing! She explains everything so you can understand. I was stressing about a certain balance and she expected laziness and helped me sort it out in a wonderful manner! Love my branch.

Went in to have a check cash for a friend had the money in my saving account and they said no ok no problem . But then I asked for some papers that needed to be signed by me and April rudly asked the guy that was helping me for What ??? Like I was being a big bother to them . Well sorry that I bother you . I have never been treated so rudly in my life by a bank . Burt has always been kind to me but those tellers are so awful and rude !!!!

This BB&T location has always been very friendly and treated us as if we were account holders no matter our needs. We eventually became account holders and have not regretted it. 5 stars to our BB&T