Truist N Dale Mabry Hwy, Tampa

The customer service representative was not helpful and was quite rude. I went into the bank trying to resolve an issue i was experiencing and I was inquiring how to transfer an amount to another bank as I was not pleased with hold times on the phone being 2 hours. She told me she didn't have a magic number and I would need to call customer service and to try and calm down as I hold for 2 hours. Very unprofessional, and disrespectful to me as a customer that had questions and concerns. I have never had an interaction with a representative like this in 10 years as a customer. I will be filing a complaint directly with the bank on this representative.

The woman there in the business banking department is not pleasant and not helpful. They want to pond you off. She gave me some number I had to wait on hold for 2.5 hours, because I couldn’t get in my account and the lady said the bank could of handled the issue, but instead they pond me off because they don’t want to deal with customers. Very disappointing. I will start checking out new banks for my business account.

I had an amazing experience at this branch. I was looking for a line of credit to consolidate my credit card debt and Tania Gallardo was the best helping me with all the paper work and following up to make this possible. Also, thanks to Raul and Stephanie. My experience was the best at this branch!

one of your members walk into our store buying a car from us with a personal check, we call this branch to verify it was a real customer real and a account because people do fraud, the lady that answer the phone rude to the point of being offended she denied to help us, telling us that we can look at the customer bank stats and account on the customers phone, FYI people fraud on that all the time, get some basic training to your employees on how to handle situations and of course on customers service, she was very rude with a loud voice, we called suntrust on their customer service line 1800 and they were able to help us very gentle and accordingly. after reading your reviews your customers service on this brancg its simple BAD.

I just took a check to cash. This was the most bank and incompetent workers I have had to endure. I asked for her branch managers card. She gave me hers, then hung up on me when I called to ask for the manager. Is it any surprise no one will use Suntrust!!

This place is a SCAM!!!!! Ever since they became truist they froze my account with no explanation and been holding my money hostage for 2 MONTHS!!!! Tania and Raul have not been helpful the branch manager was EXTREMELY RUDE ...stephanie was the only one offering a little help and Guidance...they directed me to the 1-800 number the 1800 number said i need to go to branch for answers.. THEY are holding my money for months and I cant even get an answer. Other banks said that when Suntrust becaME Truist they were doing many scams STAY AWAY

SunTrust is the worst bank I have ever used! They will freeze your account absolutely no reason and you will not have access to your money for weeks! Then they will mail you a check! SMFH!!

SLOWEST BANK !!! AVOID AT ALL COST! I highly recommend you avoid coming to this branch. I have been a member of suntrust bank for many many years and o can honestly say this is THE WORST location . 27 min to make a bank deposit through the drive thru. And even if you inside the bank it is the same wait.

As a business owner and client of Suntrust for over the last 10 years I must say this location and the bankers here are always very nice and courteous. I would highly recommend personal banker Chad Rowland. He always handles all questions and issues very professionally. Thank you Suntrust!

SunTrust closed other nearby locations but didn't increase the amount of tellers at this location. Service is incredibly slow slow slow!!!!!!! Lunch time on a Friday. . only 2 tellers... one for the stacked up drive thru and one for inside.