Truist Sugarloaf Pkwy, Frederick

Left debit card in machine..I was told no problem service was called and would be out later that day and they would call me when they had it. Requested $350 and asked for 5 ones and a five and the rest in larger bills. The teller hD to run the bills through a machine and I ended up with a huge pile of cash. 20 ones, $200 in 5's and 10's and 100 in 20's. I handed him money back asking for larger bills. I dint think he knew how to count money. It's two days later, no one has called me regarding my card, the bank is closed today AND they withdrew the 350 from a joint account of mine, not my primary acct. Bring back competent bank tellers Not managers in training who can't make change.

Was having some difficulties with online banking. According to their website every branch is willing and ready to handle customer service calls. I gave them a ring inquiring about what I needed to do to resolve my issue. The women insisted that she couldn’t help me unless I came into the branch. When I asked for the hours she told me that they only have one teller worker and they could not assist me and that I should try to the technical support number. I asked for the number and she said “oh I don’t have it, you can go look online. “ I was calling because I could not easily identify that information. So far I have had the worst banking experience with BB&T. Not only with this branch but their customer service in whole. It is darn near impossible to get in touch with someone that can actually help you. Very frustrating.

Every time I come to this location the service is A+ from the personal Banker inside, to the teller inside and drive through. I drive all the way out here even though I have 2 other BB&T locations in close proximity to me.

Cristina Pastor goes to bat for her business clients and make things happen. Great branch with excellent leadership.