Truist S Tamiami Trl, Bonita Springs

VERY NASTY people I didn’t want to even give them 1star . My account has been messed up after the takeover. They blame BB&T and things are so messed up it seems the employees don’t want to be there. Call the help line 🤣 please hold for the next available associate Estimated hold time OVER 1 hour 🤣👍 look for a better bank that takes good care of their customers.

I went in yesterday with my younger brother he had some fraudulent card issues and we wanted to get more information on his claim case. We were directed to Jenni Castritinni (sorry if I misspelled the last name). She was looking over the case my brother asked his questions. I asked why are they still charging him for a disputed transaction. She rudely said “I’m not allowed to discuss this with you.” When my brother was right next to me and I was simply asking because I was concerned and confused for him. He’s my younger brother and I’ve had experience with fraud issues before. I’m no expert but I was concerned for him and I understand there’s privacy policies. So my brother had to repeat what I had just asked her for her to answer the question. I was so offended and honestly felt stupid that I had to tell my brother what to ask her. So I asked her another question and again she responded very rude saying, “I already told you I can’t discuss anything with you since your name is not in the account and I’m not going to do this with you if he wants to ask me something he can himself I’ll bring out my manager now because I’m not doing this with you!” As she was walking away I said “Goodbye”and Jenni responded back saying, “Peace out.” I was appalled and at that point angry. The manager came and she was no help at all either. I asked her my questions and the manager ignored me looked at my younger brother and asked, “are you going to speak for yourself?” My brother responded back saying yes. I just don’t understand why we were treated that way. What if i happened to be his mother and not his older sister? The way she treated us was disgusting and unprofessional. I just don’t understand how these older women had treated us. The branch itself is beautiful inside but the service we received was uncomfortable and unacceptable. We still had questions about his case so we decided to head over to the branch in front of Coconut point where this young gentleman helped us and reassured us. We left with our questions asked and with reassurance how we should of left in the first place. If you’re a young adult and have issues with your card please don’t go to this specific branch save your time. You will get treated with disrespect and won’t receive no help at all.

Worst Customer service. The lady named Avella or Esella either doesn't listen to what your issues are or just doesn't care. Now that they joined BBTgo to those branches or like me make plans to change banks!

Nice location and very nice employees, easy access to the atm 2 thumbs up.

Great customer service! This is my favorite branch to work with!

This is the best branch in the system. The people are absolutely the best.